tag:blogger.com,1999:blog-8945870177868346202024-03-12T21:00:58.967-04:00American Utility Management Sucks!Who is AUM? AUM is a third-party billing provider who has contracted with various condos and apartment complexes to provide utility billing services. It is a totally inept and badly managed utility billing firm in Oak Brook, Illinois. To my own knowledge they simply 'make up' bills, it happened to me and others also report this fraudulent activity. Contact Blog Owner: harris2016@aol.comUnknownnoreply@blogger.comBlogger30125tag:blogger.com,1999:blog-894587017786834620.post-84281724285174075892017-12-06T10:08:00.000-05:002018-04-26T23:33:15.628-04:00Here is an interesting Update on AUM<span style="font-size: large;"><b>A reader brought to my attention the below via email and some minor research confirmed the info. </b></span><br />
<span style="font-size: large;"><b><br /></b></span>
<span style="font-size: large;"><b>You might want to direct your comments to those email addresses listed below:</b></span><br />
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<b><br /><span style="font-size: large;">Sent: 12/6/2017
2:33:56 A.M. Eastern Standard Time<br />Subj: Fwd: Inquiry about AUM</span></b></div>
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<span style="font-size: large;"><b>
<span style="color: black; font-family: "arial";">
</span></b></span><br />
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<b><span style="font-size: large;">Hello,
</span></b><br />
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<b><span style="font-size: large;"><br /></span></b></div>
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<b><span style="font-size: large;">AUM is now owned by RealPage. Please put the emails of their executive
management team on your blog. These people may actually be able to enact change
at AUM.</span></b></div>
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<div class="gmail_quote">
---------- Forwarded message ----------<br />
<span style="font-size: large;">From: <b class="gmail_sendername">Nick X</b> <span dir="ltr"><redacted<a href="mailto:baytechreview@gmail.com" title="mailto:baytechreview@gmail.com">@gmail.com</a>></span><br />Date:
Tue, Dec 5, 2017 at 11:29 PM</span></div>
<div class="gmail_quote">
<span style="font-size: large;"><br />Subject: Inquiry about AUM</span></div>
<div class="gmail_quote">
<span style="font-size: medium;"><br /><span style="font-size: large;">To: </span><a href="mailto:steve.winn@realpage.com" style="font-size: x-large;" title="mailto:steve.winn@realpage.com">steve.winn@realpage.com</a><span style="font-size: large;">, </span><a href="mailto:andrew.blount@realpage.com" style="font-size: x-large;" title="mailto:andrew.blount@realpage.com">andrew.blount@realpage.com</a><span style="font-size: large;">, </span><a href="mailto:michael.britti@realpage.com" style="font-size: x-large;" title="mailto:michael.britti@realpage.com">michael.britti@realpage.com</a><span style="font-size: large;">, </span><a href="mailto:william.chaney@realpage.com" style="font-size: x-large;" title="mailto:william.chaney@realpage.com">william.chaney@realpage.com</a><span style="font-size: large;">, </span><a href="mailto:ashley.glover@realpage.com" style="font-size: x-large;" title="mailto:ashley.glover@realpage.com">ashley.glover@realpage.com</a><span style="font-size: large;">, </span><a href="mailto:david.monk@realpage.com" style="font-size: x-large;" title="mailto:david.monk@realpage.com">david.monk@realpage.com, </a><span style="font-family: Arial;"><span style="font-size: large;">catherine.mason@realpage.com, mark.zanders@realpage.com, lauren.tauchen@realpage.com, Rob.Traycoff@RealPage.com</span></span><br /><br /><br />
</span><br />
<div dir="ltr">
<span style="font-size: large;">Please, if you have any integrity at
all, have a look at what your customers have to say about you:
</span><br />
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<span style="font-size: large;"><a href="https://www.yelp.com/biz/american-utility-management-los-angeles" target="_blank" title="https://www.yelp.com/biz/american-utility-management-los-angeles">https://www.yelp.com/biz/ameri<wbr></wbr>can-utility-management-los-<wbr></wbr>angeles</a><br />
</span><br />
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<span style="font-size: large;"><br /></span></div>
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<span style="font-size: large;">Would it hurt a big company like AUM to begin fair and transparent billing
practices rather than working with property management companies to rip off
tenants?</span></div>
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<span style="color: red;">
RealPage<sup style="box-sizing: border-box; font-size: 12px; line-height: 0; position: relative; top: -0.5em;">®</sup> Acquires American Utility Management (AUM)</span></h1>
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<div class="uix-share-article addthis_sharing_toolbox" data-description="Acquisition Enhances Utility Billing Platform and Expands Energy Management Functionality RICHARDSON, Texas (June 19, 2017) – RealPage, Inc. (NASDAQ:RP) today announced that it has acquired substantially all of the assets of American Utility Management (AUM), a leading provider of utility and energy management solutions for the multifamily housing industry. The acquisition expands the company’s Resident read more" data-title="RealPage® Acquires American Utility Management (AUM) - News" data-url="https://www.realpage.com/news/realpage-acquires-american-utility-management/" style="box-sizing: border-box; clear: both; color: #505050; float: right; min-height: 52px; padding: 0px 0px 0px 30px; width: 215px;">
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<h3 style="box-sizing: border-box; color: #505050; font-family: inherit; font-size: 34px; font-weight: 300; line-height: 38px; margin: 0px 0px 20px;">
<em style="box-sizing: border-box;">Acquisition Enhances Utility Billing Platform and Expands Energy Management Functionality</em></h3>
<div style="box-sizing: border-box; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
<span style="box-sizing: border-box; color: #505050; font-weight: 700;">RICHARDSON, Texas (June 19, 2017)</span><span style="color: #505050;"> – </span><a href="https://www.realpage.com/" style="background-color: transparent; box-sizing: border-box; color: #f06000; outline: 0px; text-decoration: none;">RealPage, Inc.</a><span style="color: #505050;"> (NASDAQ:</span><a href="http://investor.realpage.com/stock-information" style="background-color: transparent; box-sizing: border-box; color: #f06000; outline: 0px; text-decoration: none;" target="_blank">RP</a><span style="color: #505050;">)</span><b> today announced that it has acquired substantially all of the assets of American Utility Management (AUM), a leading provider of utility and energy management solutions for the multifamily housing industry. The acquisition expands the company’s Resident Utility Management (RUM) platform providing billing, invoice processing and bill payment services to over 2.5 million rental units. AUM also offers an energy management platform that allows property owners and managers to gain better insights into energy consumption and costs relative to peers</b><span style="color: #505050;">.</span></div>
<div style="box-sizing: border-box; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
Since 1994, AUM has been a premier utility management and energy services partner to the multifamily housing industry. AUM helps maximize cost recovery, reduce energy usage and expense, save time and resources, and provide the tools operators of rental real estate need to manage their utilities more effectively. AUM’s exclusive financial advisor was Houlihan Lokey. Visit<span style="color: #505050;"> </span><a href="http://www.aum-inc.com/" style="background-color: transparent; box-sizing: border-box; color: #f06000; outline: 0px; text-decoration: none;">www.aum-inc.com</a><span style="color: #505050;"> to learn more.</span></div>
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<span style="box-sizing: border-box; font-weight: 700;"><u style="box-sizing: border-box;">Comments on the News</u></span></div>
<div style="box-sizing: border-box; color: #505050; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
<span style="box-sizing: border-box; font-weight: 700;"><i style="box-sizing: border-box;">Steve Winn, Chairman and CEO of RealPage</i></span><br />
“I am excited to join forces with the AUM team. We believe this acquisition will provide more scale to our resident billing operations, lowering our costs to deliver the platform so we can focus on improving innovation and product quality for our clients. In addition, AUM has developed an energy management platform that enables operators to benchmark energy consumption and cost against their peers. By combining data captured by RealPage with the data available from AUM, we expect to create the largest and most accurate database of utility consumption and cost data in the industry. Generating actionable insights from that data is what RealPage does best. This is another example of how our data analytics capabilities and depth of real-time data can help owners optimize yields on their real estate assets. We will also be adding approximately 200,000 new rental units.”</div>
<div style="box-sizing: border-box; color: #505050; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
<span style="box-sizing: border-box; font-weight: 700;"><i style="box-sizing: border-box;">Michael Miller, President and Chief Executive Officer of AUM</i></span><br />
“We have become the go-to resource for innovative utility management solutions in the rental housing industry. As part of RealPage, we will expand the scope of solutions that we can offer to our clients including vastly expanded meter installation and maintenance capabilities. RealPage will continue to support the billing engine and customized billing methods used by our clients. AUM personnel have been hired by RealPage so that there will be no disruption in service to our customers.”</div>
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<span style="box-sizing: border-box; font-weight: 700;"><u style="box-sizing: border-box;">Financial Highlights</u></span><br />
The purchase price of approximately $70 million is subject to certain working capital adjustments and post-acquisition indemnification claims. AUM possessed revenue of approximately $30 million for the year ended December 31, 2016. RealPage expects the acquisition to contribute approximately $15 million in revenue and an Adjusted EBITDA range of $2 – $3 million during 2017. Integration work is expected to be completed by the end of 2018 at which time the company expects the purchase price valuation to represent approximately 7 times Adjusted EBITDA. The AUM team will report to Jason Lindwall, Senior Vice President, Property Management Solutions for RealPage. Mr. Lindwall leads RealPage’s Spend Management and Resident Utility Management solutions.</div>
<div style="box-sizing: border-box; color: #505050; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
<span style="box-sizing: border-box; font-weight: 700;"><u style="box-sizing: border-box;">About RealPage, Inc.</u></span><br />
RealPage is a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 11,200 clients worldwide from offices in North America, Europe and Asia. For more information about the company, visit <a href="https://www.realpage.com/" style="background-color: transparent; box-sizing: border-box; color: #f06000; outline: 0px; text-decoration: none;">https://www.realpage.com</a>.</div>
<div style="box-sizing: border-box; color: #505050; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
<span style="box-sizing: border-box; font-weight: 700;"><u style="box-sizing: border-box;">Cautionary Statement Regarding Forward-Looking Statements</u></span></div>
<div style="box-sizing: border-box; color: #505050; font-size: 16px; line-height: 28px; margin-bottom: 30px;">
This press release contains “forward-looking” statements relating to RealPage, Inc.’s expected, possible or assumed future results, expectations regarding increases in scale and reductions in cost to be achieved through the AUM acquisition, the combined size and accuracy of the database that will result from the acquisition, the acquisition’s contributions to revenue and EBITDA, and the time to complete integration of the acquisition, as well as expectations regarding the purchase price valuation as a multiple of Adjusted EBITDA after completion of integration. These forward-looking statements are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “expects,” “believes,” “plans,” or similar expressions and the negatives of those terms. Those forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Additional factors that could cause or contribute to such differences include, but are not limited to, the following: (a) the possibility that general economic conditions, including leasing velocity or uncertainty, could cause information technology spending, particularly in the rental housing industry, to be reduced or purchasing decisions to be delayed; (b) an increase in insurance claims; (c) an increase in customer cancellations; (d) the inability to increase sales to existing customers and to attract new customers; (e) RealPage, Inc.’s failure to integrate acquired businesses and any future acquisitions successfully or to achieve expected synergies; (f) the timing and success of new product introductions by RealPage, Inc. or its competitors; (g) changes in RealPage, Inc.’s pricing policies or those of its competitors; (h) legal or regulatory proceedings; (i) the inability to achieve revenue growth or to enable margin expansion; and (j) such other risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission (“SEC”) by RealPage Inc., including its Quarterly Report on Form 10-Q previously filed with the SEC on May 8, 2017. All information provided in this release is as of the date hereof and RealPage Inc. undertakes no duty to update this information except as required by law.</div>
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Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-3453896253101755942017-11-26T00:00:00.000-05:002018-04-26T23:31:34.889-04:00<div class="separator" style="clear: both; text-align: left;">
<span style="font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: "verdana" , sans-serif;"><b>Just a minor addition of an incoming from a reader and also please note that a better email address to reach me is: Harris2018@aol.com Thanks for reading!</b></span></span></div>
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<span style="font-family: "arial" , "helvetica"; font-size: 13.3333px;">Sent: Sat, Nov 25, 2017 4:46 pm</span></div>
<span style="font-family: "arial" , "helvetica"; font-size: 13.3333px;">Subject: aum Sucks Blog</span><br />
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">Ms/Mr Harris:</span></span></div>
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">I just saw your blog and wanted to say “Thanks!” for maintaining the information for the Internet population.</span></span></div>
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">I recently moved into an apartment property using aum and I am glad to know what I will be up against.</span></span></div>
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">I would like to pass along some advice I received from the office of a State Senator in Texas about a very bad apartment management company. I was advised to file a complaint with the District Attorney’s Office in Texas. Also, ask as many people as possible to do the same thing. Reasons, if enough people file a complaint with the DA’s Office about a single company, the DA’s Office will have to investigate the company. If only one person files a complaint, the DA’s Office will consider it an isolated event and the person is just mad.</span></span></div>
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">I have filed complaints with the DA in my home state and the DA in the state where the company is headquarters, etc. The more people who know, the better to get the attention of someone who wants to be re-elected!</span></span></div>
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<span style="font-family: "times new roman"; font-size: small;"><span style="font-size: 12pt;">Good Luck with your Quest! It is tough, but keep in mind, the goal is to not let the bastards win.</span></span></div>
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<b><u><span style="color: red; font-size: large;">Attn: Blog Readers -</span></u> </b></div>
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<b><span style="font-size: large;">I have said about all that can be said about this bottom feeding bunch of crooks, have said it for years based on my own personal experience. I no longer update this blog for the simple reason that nothing has changed with this firm and probably nothing ever will change. They have found a way to rip off consumers and get away with it. </span></b></div>
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<b><span style="font-size: large;">If you are buying a condo or renting an apartment you MUST first check and see if AUM is doing their utility billing. If they are then DO NOT buy that condo or rent in that apartment complex as you will be cheated and lied to by this company.</span></b></div>
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<b><span style="font-size: large;">I've said this for years and I routinely send my blog site info to all the AUM email addresses I can come up with and so far they have not sued me for libel or slander, that alone should tell you all you need to know about this company.</span></b></div>
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<b><span style="font-size: large;">The site will probably not be updated with any regularity but it is here and open so that anyone who googles AUM can find out about these crooks.</span></b></div>
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<u><b><span style="font-size: x-large;">Misc Note of 1/4/17</span></b></u><span style="color: blue;"><span style="font-size: x-large;">: </span> </span></div>
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<span style="color: blue; font-size: large;">I have added at the very end of this blog the US District Court for the Central Dist of Calif case of:</span></div>
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<span style="font-size: large;"><b>Nekole Rucker v. American Utility Management <span style="color: #38761d;">(2:12 </span></b><span style="color: #38761d;">CV- 9935-R-PJW) </span><span style="color: blue;">- filed 11/20/12, asking for 'class action' status, this case was settled and dismissed 8/12/13, might be worth taking a look at the basic complaint.</span></span></div>
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<span style="font-size: large;"><span style="color: blue;"><b>OR</b></span><span style="color: blue;"><b>,</b> </span><span style="color: blue;">it might be easier to use this link to go to another of my blog sites dedicated just to this case, use: </span><span style="color: red;"> <a href="http://americanutilitymgmtsucks.blogspot.com/">http://americanutilitymgmtsucks.blogspot.com/</a></span></span></div>
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<b>5/30/16</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVxaXQ_4qvPcU5y6csE8arm1vsRG8adQ9W8XUwU5wMIn6YwVFNoxueJpMS1kZNQ7EHfoy4F6u6sXNYl6aud3COUmRDgXJ-BM15riXCUDQUeT6UFO_5Cll5KvPniTcT5FsSODzEZdI9T3k/s1600/AUM%25252520Monkey%25252520post%25252520card%25252520front.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="531" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVxaXQ_4qvPcU5y6csE8arm1vsRG8adQ9W8XUwU5wMIn6YwVFNoxueJpMS1kZNQ7EHfoy4F6u6sXNYl6aud3COUmRDgXJ-BM15riXCUDQUeT6UFO_5Cll5KvPniTcT5FsSODzEZdI9T3k/s640/AUM%25252520Monkey%25252520post%25252520card%25252520front.jpg" width="640" /></a></div>
<span style="color: blue;"><b>(Note: Post Card above dates from about 2008)</b></span><br />
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<span style="color: #cc0000; font-family: "verdana"; font-size: 18px;"><strong>Read up on how American Utility Management cheats condo owners and apartment renters out of thousands of dollars with bogus bills and unjustified fees!</strong></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: small;"><strong>Although as of Jan. 2013 I am no longer an owner at Nautilus Cove Condo in Panama City Beach, Florida, and have no current connection with AUM this blog site might be of interest to you if you have AUM as your utility billing firm. I have found them to be cheats and frauds and so have a lot of other people. </strong></span></span></div>
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<span style="color: black; font-size: 16px; outline: none;"><br style="outline: none;" /><b><i>"AUM’s Senior Management Team includes a mix of long-standing multifamily industry experts along with top-level talent from other businesses to ensure we provide the most innovative, holistic solutions for our clients. From our Account Managers and Invoice Processors to our Senior Executives, we are committed to being the premier utility management and energy services partner to the multifamily industry."</i></b></span></div>
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<tr style="outline: none;"><td style="outline: none; width: 146px;"><span style="outline: none; width: 150px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/partnerdetail" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Michael Miller" class="hoverimages" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/miller.tmb-thumbnail.jpg?sfvrsn=2" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Michael Miller" /></a></span></td><td style="outline: none; width: 146px;"><span style="outline: none; width: 150px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/malpasuto" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Bob Malpasuto" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/malpo.tmb-thumbnail.png?sfvrsn=1" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Bob Malpasuto" /></a></span></td><td style="outline: none; width: 145px;"><span style="outline: none; width: 150px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/carpenter" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"> <img alt="Dave Carpenter" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/dave-carpenter.tmb-thumbnail.jpg?sfvrsn=1" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Dave Carpenter" /></a></span></td><td style="outline: none; width: 145px;"><span style="outline: none; width: 150px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/witte" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Dan Witte" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/dan-witte.tmb-thumbnail.jpg?sfvrsn=6" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Dan Witte" /></a></span></td></tr>
<tr style="outline: none;"><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Michael Miller</strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Bob Malpasuto</strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Dave Carpenter</strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Dan Witte</strong></span></td></tr>
<tr style="outline: none;"><td style="outline: none;" valign="top"><span style="outline: none;"><em style="outline: none;">President and Chief Executive Officer</em></span></td><td style="outline: none;" valign="top"><em style="outline: none;">Chief Financial Officer</em></td><td style="outline: none;" valign="top"><em style="outline: none;">Chief Strategy Officer</em></td><td style="outline: none;" valign="top"><span style="outline: none;"><em style="outline: none;">Executive Vice President</em></span></td></tr>
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<tr style="outline: none;"><td style="outline: none; width: 120px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/alperin" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"></a><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/coffman" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Mark Coffman" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/mark-coffman.tmb-thumbnail.jpg?sfvrsn=2" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Mark Coffman" /></a></td><td style="outline: none; width: 167px;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 120px;"><strong style="outline: none;"><strong style="outline: none;"> <span style="font-size: 8px; outline: none;"> </span>Mark Coffman<br style="outline: none;" /><em style="outline: none;"><span style="font-size: 13px; outline: none;"></span></em></strong><em style="outline: none;"><span style="font-size: 13px; outline: none;"></span></em></strong><em style="outline: none;"><span style="font-size: 13px; outline: none;"> <span style="font-size: 8px; outline: none;"> </span>Chief Operating Officer</span></em></span></td><td style="outline: none; width: 127px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/coffman" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"></a><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/alperin" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Linda Alperin" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/copy-of-me-with-black-background.tmb-thumbnail.png?sfvrsn=3" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Linda Alperin" /></a></td><td style="outline: none; width: 168px;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;"><strong style="outline: none;"> Linda Alperin</strong><br style="outline: none;" /><em style="outline: none;"><span style="font-size: 13px; outline: none;"></span></em></strong><em style="outline: none;"><span style="font-size: 13px; outline: none;"></span></em><em style="outline: none;"><span style="font-size: 13px; outline: none;"> Chief Revenue Officer</span></em></span></td></tr>
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<table style="outline: none; width: 600px;"><tbody style="outline: none;">
<tr style="outline: none;"><td style="outline: none; width: 142px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/ahern" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Pat Ahern" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/ahern1fd3e1cacaae667d9afdff000083cb3d.tmb-thumbnail.png?sfvrsn=2" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Pat Ahern" /></a></td><td style="outline: none; width: 143px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/bosi" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Pat Bosi" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/bosi32d3e1cacaae667d9afdff000083cb3d.tmb-thumbnail.png?sfvrsn=2" style="border: none; height: auto; line-height: 26px; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Pat Bosi" /></a><span style="outline: none; width: 150px;"></span></td><td style="outline: none; width: 143px;"><span style="outline: none; width: 150px;"> </span><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/kapsis" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Dimitris Kapsis" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/kapsis43d3e1cacaae667d9afdff000083cb3d.tmb-thumbnail.png?sfvrsn=2" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Dimitris Kapsis" /></a></td><td style="outline: none; width: 144px;"><a class="modalPopupNoHover hoverimages" href="https://www.aum-inc.com/peterson" style="color: #2ba0d7; font-size: 14px; outline: none; text-decoration: none;"><img alt="Jeffrey Peterson" data-displaymode="Thumbnail" src="https://www.aum-inc.com/images/default-source/default-album/peterson52d3e1cacaae667d9afdff000083cb3d.tmb-thumbnail.png?sfvrsn=2" style="border: none; height: auto; max-width: 100%; opacity: 1; outline: none; visibility: visible;" title="Jeffrey Peterson" /></a><span style="outline: none; width: 150px;"></span></td><td style="outline: none; width: 6px;"><span style="outline: none; width: 150px;"> </span></td></tr>
<tr style="outline: none;"><td style="outline: none;" valign="bottom"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Pat Ahern </strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Pat Bosi</strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Dimitris Kapsis</strong></span></td><td style="outline: none;"><span class="paragraph1" style="font-family: "open sans" , sans-serif; font-size: 17px; line-height: 21.6px; outline: none; width: 150px;"><strong style="outline: none;">Jeffrey Peterson</strong></span></td></tr>
<tr style="outline: none;"><td style="outline: none;" valign="top"><span style="outline: none;"><em style="outline: none;">Executive Vice President, Finance</em></span></td><td style="outline: none;" valign="top"><em style="outline: none;"> Executive Vice President, People and Performance</em></td><td style="outline: none;" valign="top"><em style="outline: none;">Chief Energy Officer</em></td><td style="outline: none;" valign="top"><em style="outline: none;">Executive Vice President,<br style="outline: none;" />General Counsel</em></td></tr>
</tbody></table>
</div>
</div>
<div style="line-height: 21.6px;">
<div style="font-family: "liberation sans", arial, helvetica, sans-serif; font-size: 12px; line-height: 21.6px;">
<span style="font-size: 16px; outline: none;"><b><span style="color: red;">List updated 7/25/17</span><span style="color: #a1a0a0;"> </span>- Why not give all of them the benefit of your opinion of their crappy company? I email them regularly and you should also. </b></span><br />
<span style="font-size: 16px; outline: none;"><b><br /></b></span>
<span style="color: blue; font-size: 16px; outline: none;"><b><u>Reach out for them at:</u></b></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif; font-size: 12px; line-height: 21.6px;">
<span style="color: black; font-size: 16px; outline: none;"><b><br /></b></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:mmiller@aum-inc.com">mmiller@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:malpo@aum-inc.com">malpo@aum-inc.com</a>,</b></span></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><span style="background-color: transparent; font-family: Arial;"><b>catherine.mason@realpage.com, </b></span></span></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><span style="background-color: transparent; font-family: Arial;"><b>mark.zanders@realpage.com, </b></span></span></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><span style="background-color: transparent; font-family: Arial;"><b>lauren.tauchen@realpage.com, </b></span></span></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><span style="background-color: transparent; font-family: Arial;"><b>Rob.Traycoff@RealPage.com,</b></span></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<b style="font-family: 'liberation sans', arial, helvetica, sans-serif; line-height: 21.6000003814697px;"><a href="mailto:SMulvaney@aum-inc.com">SMulvaney@aum-inc.com</a>, </b></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:TNicholson@aum-inc.com">TNicholson@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:dwitte@aum-inc.com">dwitte@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:dcarpenter@aum-inc.com">dcarpenter@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:dkapsis@aum-inc.com">dkapsis@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:jpeterson@aum-inc.com">jpeterson@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:msmurzynski@aum-inc.com">msmurzynski@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Jstackhouse@aum-inc.com">Jstackhouse@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Pahern@aum-inc.com">Pahern@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Lalperin@aum-inc.com">Lalperin@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Pbosi@aum-inc.com">Pbosi@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Mcoffman@aum-inc.com">Mcoffman@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Khughes@aum-inc.com">Khughes@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:Dwilbur@aum-inc.com">Dwilbur@aum-inc.com</a>, </b></span></span></div>
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="http://JKenneally@aum-inc.com%2C/">JKenneally@aum-inc.com, </a></b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:mcroce@aum-inc.com">mcroce@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:tnicholson@aum-inc.com">tnicholson@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:dvintika@aum-inc.com">dvintika@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:kkielma@aum-inc.com">kkielma@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:gtito@aum-inc.com">gtito@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:ikhan@aum-inc.com">ikhan@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:bricobene@aum-inc.com">bricobene@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:pflanigan@aum-inc.com">pflanigan@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:cedwards@aum-inc.com">cedwards@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:mpiraino@aum-inc.com">mpiraino@aum-inc.com</a>, </b></span><br />
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><b><a href="mailto:saderholt@aum-inc.com">saderholt@aum-inc.com</a>, </b></span><br />
<b style="font-family: "liberation sans", arial, helvetica, sans-serif;"><a href="mailto:dmyrick@aum-inc.com">dmyrick@aum-inc.com</a>, </b><br />
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:info@aum-inc.com">info@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:customerservice@aum-inc.com">customerservice@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:careers@aum-inc.com">careers@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:myaum@aum-inc.com">myaum@aum-inc.com</a>, </b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:customerservice@aum-inc.com">customerservice@aum-inc.com</a>,</b></span></span></div>
<div style="font-family: "liberation sans", arial, helvetica, sans-serif;">
<span style="font-family: "liberation sans" , "arial" , "helvetica" , sans-serif;"><span style="line-height: 21.6000003814697px;"><b><a href="mailto:bbbrequest@aum-inc.com">bbbrequest@aum-inc.com</a>,</b></span></span></div>
</div>
<div style="color: #a1a0a0; font-family: 'liberation sans', arial, helvetica, sans-serif; font-size: 12px; line-height: 21.6000003814697px;">
<span style="color: black; font-size: 16px; outline: none;"><b><br /></b></span></div>
<span style="color: #00629b; font-family: "open sans condensed" , sans-serif; font-size: 32px; line-height: 1em;">Ownership</span></div>
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b><u><br /></u></b></span>
<div id="privatePeopleTabs" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; margin: 0px 0px 10px; padding: 0px;">
<div class="mainTabs" style="border-top-color: rgb(204, 204, 204); border-top-style: solid; border-top-width: 1px; margin: 0px 0px 10px; padding: 0px; width: 630px; zoom: 1;">
<div class="fLeft tabSnapshot" style="float: left; margin: 0px 1px 0px 0px; padding: 0px; text-align: center; width: 302.390625px;">
<a class="selected" href="http://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=105278423" style="background-color: #6b7b84; border-bottom-width: 0px; color: black; display: block; float: left; font-size: 12px; font-weight: bold; margin: 0px; padding: 8px 131px !important; position: relative; text-decoration: none; z-index: 3;">Snapshot</a><br />
<div class="greyTriangle" style="background-attachment: initial; background-clip: initial; background-image: url(http://www.bloomberg.com/research/images/greytriangleIcon.png); background-origin: initial; background-position: 50% 50%; background-repeat: no-repeat; background-size: initial; clear: both; height: 8px; margin: 0px 1px 0px 0px; overflow: hidden; padding: 0px; width: 18px !important;">
</div>
</div>
<div class="fLeft tabPeople" style="float: left; margin: 0px 1px 0px 0px; padding: 0px; text-align: center; width: 302.390625px;">
<a class="notSelected" href="http://www.bloomberg.com/research/stocks/private/people.asp?privcapId=105278423" style="background-color: #eeeeee; border-bottom-width: 0px; color: black; display: block; float: left; font-size: 12px; font-weight: bold; margin: 0px; padding: 8px 134px !important; position: relative; text-decoration: none; z-index: 1;">People</a></div>
<div class="tabBorder" style="clear: both; font-size: 0px; margin: -2px 1px 0px 0px; padding: 0px; position: relative; top: -1px; z-index: 2; zoom: 1;">
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<div class="floatL subColumn" style="float: left; font-family: Arial, Helvetica, sans-serif; font-size: 13px; margin: 0px 10px 0px 0px; padding: 0px; width: 310px;">
<h2 class="sectionTitle" style="border-top-color: rgb(107, 123, 132); border-top-style: solid; border-top-width: 3px; clear: both; color: #6b7b84; font-size: 11px; line-height: 14.8px; margin: 20px 0px 0px; padding: 5px 0px; text-transform: capitalize;">
Company Overview</h2>
<div id="bDescTeaser" itemprop="description" style="line-height: 18px; padding: 0px;">
<b><span style="color: red;">American Utility Management Inc</span></b>. <b>provides energy and utility management services for residential customers, and property owners and managers. It provides residential billing, which includes on-time billing, real-time reporting, system integration, training, and telephone coverage services. The company also offers energy solutions that include rate and tariff analysis, energy commodity procurement, facilities utility analysis, alternative energy solutions, and strategic energy planning; AUMScore, a multifamily energy benchmarking tool that enables property owners to compare their properties' energy usage across their portfolios and the multifamily industry; and bill payment services</b>.</div>
<div id="detailsContainer" style="border-bottom-color: rgb(214, 214, 214); border-bottom-style: solid; border-bottom-width: 1px; border-top-color: rgb(214, 214, 214); border-top-style: solid; border-top-width: 1px; margin: 20px 0px 15px; padding: 0px;">
<div class="detailsDataContainerLt" style="float: left; margin: 0px 15px 0px 0px; padding: 0px;">
<div style="border-bottom-color: rgb(214, 214, 214); border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 9px 0px; width: 150px;">
<div itemprop="address" style="border-bottom-color: rgb(214, 214, 214); border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 9px 0px; width: 150px;">
<div style="line-height: 18px; padding: 0px;">
<b><span style="color: blue;">2211 South York Road</span></b></div>
<div style="line-height: 18px; padding: 0px;">
<b><span style="color: blue;">Suite 320</span></b></div>
<div style="line-height: 18px; padding: 0px;">
<b><span style="color: blue;">Oak Brook, IL 60523</span></b></div>
<div style="line-height: 18px; margin-bottom: 5px; margin-top: 5px; padding: 0px;">
United States</div>
</div>
<div style="line-height: 18px; padding: 0px;">
Founded in <strong style="margin: 0px; padding: 0px;">1994</strong></div>
</div>
</div>
<div class="detailsDataContainerRt" style="float: left; margin: 0px; padding: 0px;">
<div style="border-bottom-color: rgb(214, 214, 214); border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 8px 0px; width: 125px;">
<div class="floatL bold smGreyTxt" style="color: #6b7b84; float: left; font-size: 11px; font-weight: bold; line-height: 18px; padding: 0px;">
Phone:</div>
<div itemprop="telephone" style="line-height: 18px; padding: 0px; text-align: right;">
866-520-1245</div>
<div class="clear" style="clear: both; line-height: 18px; padding: 0px;">
</div>
<div class="floatL bold smGreyTxt" style="color: #6b7b84; float: left; font-size: 11px; font-weight: bold; line-height: 18px; padding: 0px;">
Fax:</div>
<div style="line-height: 18px; padding: 0px; text-align: right;">
603-218-1401</div>
<div class="clear" style="clear: both; line-height: 18px; padding: 0px;">
</div>
<div style="line-height: 18px; padding: 0px;">
<a class="link_sb" href="http://www.aum-inc.com/" itemprop="url" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;" target="_blank">www.aum-inc.com</a></div>
</div>
</div>
<div class="clear" style="clear: both; margin: 0px; padding: 0px;">
</div>
</div>
<div class="clear" style="clear: both; margin: 0px; padding: 0px;">
</div>
</div>
<div class="floatL subColumn" style="float: left; font-family: Arial, Helvetica, sans-serif; font-size: 13px; margin: 0px; padding: 0px; width: 310px;">
<h2 class="sectionTitle" style="border-top-color: rgb(107, 123, 132); border-top-style: solid; border-top-width: 3px; clear: both; font-size: 11px; line-height: 14.8px; margin: 20px 0px 0px; padding: 5px 0px; text-transform: capitalize;">
<span style="color: red;"><u>Key Executives For American Utility Management Inc.</u></span></h2>
<div style="margin: 0px; padding: 0px; position: relative;">
<div class="officerOuter" style="background-color: white; border: 1px solid rgb(204, 204, 204); left: 0px; margin: 0px 0px 10px; padding: 2px; position: relative; width: 266px; z-index: 999;">
<div class="officerInner" style="background-color: #fafafa; margin: 0px; padding: 3px; zoom: 1;">
<div style="margin: 0px; padding: 0px;">
<a class="link_sb" href="http://www.bloomberg.com/research/stocks/private/person.asp?personId=108200173" itemprop="member" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;">Michael G. Miller</a></div>
<div style="font-size: 11px; margin: 0px; padding: 0px;">
Chairman and Chief Executive Officer</div>
<div style="margin: 0px; padding: 0px;">
<div class="clear" style="clear: both; margin: 0px; padding: 0px;">
</div>
</div>
</div>
</div>
<div class="officerOuter" style="background-color: white; border: 1px solid rgb(204, 204, 204); left: 0px; margin: 0px 0px 10px; padding: 2px; position: relative; width: 266px; z-index: 999;">
<div class="officerInner" style="background-color: #fafafa; margin: 0px; padding: 3px; zoom: 1;">
<div style="margin: 0px; padding: 0px;">
<a class="link_sb" href="http://www.bloomberg.com/research/stocks/private/person.asp?personId=32510128" itemprop="member" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;">Mr. Joseph R. Stackhouse</a></div>
<div style="font-size: 11px; margin: 0px; padding: 0px;">
President and Chief Operating Officer</div>
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</div>
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</div>
</div>
<div class="officerOuter" style="background-color: white; border: 1px solid rgb(204, 204, 204); left: 0px; margin: 0px 0px 10px; padding: 2px; position: relative; width: 266px; z-index: 999;">
<div class="officerInner" style="background-color: #fafafa; margin: 0px; padding: 3px; zoom: 1;">
<div style="margin: 0px; padding: 0px;">
<a class="link_sb" href="http://www.bloomberg.com/research/stocks/private/person.asp?personId=108200100" itemprop="member" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;">Robert Malpasuto</a></div>
<div style="font-size: 11px; margin: 0px; padding: 0px;">
Chief Financial Officer</div>
<div style="margin: 0px; padding: 0px;">
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</div>
</div>
</div>
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<div class="officerOuter" style="background-color: white; border: 1px solid rgb(204, 204, 204); left: 0px; margin: 0px 0px 10px; padding: 2px; position: relative; width: 266px; z-index: 999;">
<div class="officerInner" style="background-color: #fafafa; margin: 0px; padding: 3px; zoom: 1;">
<div style="margin: 0px; padding: 0px;">
<a class="link_sb" href="http://www.bloomberg.com/research/stocks/private/person.asp?personId=108200162" itemprop="member" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;">Mr. Dave Carpenter</a></div>
<div style="font-size: 11px; margin: 0px; padding: 0px;">
Chief Strategic Officer</div>
<div style="margin: 0px; padding: 0px;">
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</div>
</div>
</div>
<div class="officerOuter" style="background-color: white; border: 1px solid rgb(204, 204, 204); left: 0px; margin: 0px 0px 10px; padding: 2px; position: relative; width: 266px; z-index: 999;">
<div class="officerInner" style="background-color: #fafafa; margin: 0px; padding: 3px; zoom: 1;">
<div style="margin: 0px; padding: 0px;">
<a class="link_sb" href="http://www.bloomberg.com/research/stocks/private/person.asp?personId=108200166" itemprop="member" style="color: black; font-weight: bold; margin: 0px; padding: 0px; text-decoration: none;">Sheila Mulvaney</a></div>
<div style="font-size: 11px; margin: 0px; padding: 0px;">
Executive Vice President of Operations</div>
<div style="margin: 0px; padding: 0px;">
<div class="clear" style="clear: both; margin: 0px; padding: 0px;">
</div>
</div>
</div>
</div>
<div class="smGreyTxt" style="color: #6b7b84; font-size: 11px; margin: 0px; padding: 0px;">
Compensation as of Fiscal Year 2016.</div>
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</div>
<span style="font-family: "verdana" , sans-serif; font-size: large;"></span><br />
<h2 class="sectionTitle" style="border-top-color: rgb(107, 123, 132); border-top-style: solid; border-top-width: 3px; clear: both; color: #6b7b84; font-family: Arial, Helvetica, sans-serif; font-size: 11px; line-height: 14.8px; margin: 20px 0px 0px; padding: 5px 0px; text-transform: capitalize;">
<b style="font-family: verdana, sans-serif; font-size: x-large;"><u>___________________________</u></b></h2>
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b><u><br /></u></b></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b><u>UPDATE 1/3/17 from <span style="color: red;">YELP</span></u></b></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b><u><br /></u></b></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;"></span><br />
<ul class="ylist ylist-bordered reviews" data-component-bound="true" style="background-color: white; border: 0px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-stretch: inherit; line-height: 17.9999408721924px; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
<li style="border-bottom-color: rgb(230, 230, 230); border-bottom-style: solid; border-width: 0px 0px 1px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 18px 0px 17px; vertical-align: baseline;"><div class="review review--with-sidebar" data-review-id="xkhPnmUbX5RjZlkAPtSbNQ" data-signup-object="user_id:OOPSrZrby_mGhUkQMKj-rw" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px -15px; padding: 0px; vertical-align: baseline;">
<div class="review-sidebar" data-component-bound="true" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; color: #333333; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-height: 1px; padding: 0px 15px; vertical-align: baseline; width: 247.125px;">
<div class="review-sidebar-content" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: -3px 0px 0px; padding: 0px; vertical-align: baseline;">
<div class="ypassport media-block" style="border: 0px; display: flex; font-family: inherit; font-size: 12px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: 1.5em; margin: 0px; padding: 0px; position: relative; vertical-align: baseline;">
<div class="media-avatar responsive-photo-box" style="border-bottom-width: 0px; border-left-style: none; border-right-color: transparent; border-right-style: solid; border-right-width: 9px; border-top-width: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<div class="photo-box pb-60s" data-hovercard-id="D80FnZT7Lglrc_LyOGs4uw" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<a class="js-analytics-click" data-analytics-label="user-photo" href="https://www.yelp.com/user_details?userid=OOPSrZrby_mGhUkQMKj-rw" style="border: 0px; color: #0073bb; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;"><img alt="Stephen B." class="photo-box-img" height="60" src="https://s3-media4.fl.yelpcdn.com/photo/WDMCcsqn_b1ue2ZNJ4lFkQ/60s.jpg" style="border-radius: 4px; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; outline: none; padding: 0px; vertical-align: middle;" width="60" /></a></div>
</div>
<div class="media-story" style="-webkit-box-flex: 1; border: 0px; flex: 1 1 0%; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-height: 0px; min-width: 0px; padding: 0px; vertical-align: baseline;">
<ul class="user-passport-info" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
<li class="user-name" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="user-display-name" data-hovercard-id="D80FnZT7Lglrc_LyOGs4uw" href="https://www.yelp.com/user_details?userid=OOPSrZrby_mGhUkQMKj-rw" id="dropdown_user-name" style="border: 0px; color: #0073bb; font-family: inherit; font-size: 14px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: bold; line-height: 1.28571em; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;">Stephen B.</a></li>
<li class="user-location responsive-hidden-small" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">San Diego, CA</b></li>
</ul>
<ul class="user-passport-stats" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
<li class="friend-count responsive-small-display-inline-block" style="border: 0px; color: #666666; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span aria-hidden="true" class="icon icon--18-friends icon--size-18" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_friends" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span> <b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">5</b> friends</li>
<li class="review-count responsive-small-display-inline-block" style="border: 0px; color: #666666; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span aria-hidden="true" class="icon icon--18-review icon--size-18" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_review" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span> <b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">85</b> reviews</li>
</ul>
</div>
</div>
<ul class="action-link-list action-link-list--small" data-component-bound="true" style="-webkit-transition: opacity 0.3s ease-in-out; border: 0px; font-family: inherit; font-size: 12px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: bold; line-height: 1.5em; list-style: none; margin: 6px 0px 0px; opacity: 1; padding: 0px; transition: opacity 0.3s ease-in-out; vertical-align: baseline;">
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-to-friend" data-component-bound="true" data-pop-uri="/send_to_friend/review/xkhPnmUbX5RjZlkAPtSbNQ" href="https://www.yelp.com/biz_share/_2siOWRCZsvvIG7NJWVFew/review/xkhPnmUbX5RjZlkAPtSbNQ" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-share icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_share" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Share review</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle embed-review" data-component-bound="true" data-pop-uri="/review_embed_modal/xkhPnmUbX5RjZlkAPtSbNQ" href="https://www.blogger.com/null" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-embed icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_embed" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Embed review</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-compliment" href="https://www.yelp.com/thanx?complimentable_id=xkhPnmUbX5RjZlkAPtSbNQ&complimentable_type=REVIEW&previous_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles&user_id=OOPSrZrby_mGhUkQMKj-rw" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-compliment icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_compliment" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Compliment</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-pm" href="https://www.yelp.com/mail?action_send_form=1&dst=OOPSrZrby_mGhUkQMKj-rw&return_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles" rel="Stephen B." style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-speech icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_speech" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Send message</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle manage-following manage-following-add" data-csrf-token="23d961850b0eaf6cc310f54770fa8c276f9498d30f5284657a47c3043bb4d1e3" href="https://www.yelp.com/following_user/add?dst_user_id=OOPSrZrby_mGhUkQMKj-rw&previous_url=https://www.yelp.com/biz/american-utility-management-los-angeles" rel="OOPSrZrby_mGhUkQMKj-rw" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-following icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_following" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Follow Stephen B.</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"></li>
</ul>
</div>
</div>
<div class="review-wrapper" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; min-height: 1px; padding: 0px 15px; vertical-align: baseline; width: 411.875px;">
<div class="review-content" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; min-height: 156px; overflow-wrap: break-word !important; padding: 0px 12px 6px 0px; vertical-align: baseline; word-break: break-word !important; word-wrap: break-word !important;">
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<img alt="1.0 star rating" class="offscreen" height="303" src="https://s3-media1.fl.yelpcdn.com/assets/srv0/yelp_design_web/41341496d9db/assets/img/stars/stars.png" style="border: 0px; clip: rect(0px 0px 0px 0px); font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 1px; left: -9999px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: absolute; top: auto; vertical-align: middle; width: 1px;" width="84" /></div>
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<span style="font-weight: inherit;"> </span><b>I agree with Don M. DO NOT move into a property that uses <a href="https://www.yelp.com/redir?url=https%3A%2F%2Fwww.aum-inc.com&s=30492cef8fd2a42d8bfab1677e2e780dcce90ebe883dc7fd8a07a5f2d2a85d87" rel="nofollow" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">aum-inc.com</a>. Obviously, if you are reading this, it is probably too late. People do not know anything about this company until they have to deal with a bill. BUT, please write another Yelp about your experience. This is sometimes the only way to put a spotlight on companies that gouge people with obnoxious and unjustified fees just because they can.<br /><br />This is a company that hides behind lease contracts to gouge and rape tenants who live at properties that do business with them. Don't take my word for it, just check out the almost 100 single star, highly negative reviews below this one. The story is consistent. Here is another resource to educate yourselves on how these thieves do business. <a href="https://www.yelp.com/redir?url=http%3A%2F%2Faumsucks.blogspot.com%2F&s=b3bc5da9aec4e4833bfb6730d80767a1e43ebfcc361c009ddc58c55765153024" rel="nofollow" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">aumsucks.blogspot.com</a><br /><br />Here is how it works. The owners of your property contract with AUM to bill tenants directly for shared utilities (water, sewer, trash) and in some cases for residential utilities. Within your lease (which probably looks like an imitation of War and Peace) is fine print that says you have to pay AUM or else. Since it is integrated as a contractual item within your lease, you are forced to comply with the terms or you will be in violation of your lease. That's right, you can actually be evicted because of this as I was threatened with exactly that.<br /><br />AUM knows this, and they leverage this brutally, pragmatically, unfairly and in some cases probably illegally. Their late fee is $9 (which is typically 15-40% of the billed amount) and they charge $8 for the convenience of paying a bill online or over the phone with a cc or debit card. I believe the accounting behind the billed amounts are also inflated, but who audits/oversees these motherfu%^&*ers? I am going to find out, that is for sure.<br /><br />+++Note: I paid my bill today, 12/1/16, and I only had to pay $2.99 for the convenience fee, which is still a scumbag ripoff, but not as bad as $7.99. Do not know if they were successfully sued to change this fee, or this is the amount that they charge through their contract with my particular property. This could also be a Cali thing. Do not know.<br /><br />I mean, in my case, the braintrust at <a href="https://www.yelp.com/redir?url=http%3A%2F%2Fwww.essexapartmenthomes.com&s=c1c2661646d9b05ed61bb5ada31c6be7847d3ad60701c130cfe77006f2aa742d" rel="nofollow" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">essexapartmenthomes.com</a> have threatened me with EVICTION over a bill that amounts to about $200 at this point. This represents about 3/4 of a percent of the value of my 1 year lease with them. This also includes about $50 in late fees that I will never pay. I never paid the original bill, but my name was never in their system (AUM's) so I never actually got it.<br /><br />In any case, I am trying to get the LA Times to do an investigation into this company and trying to find out whether they can be sued in a class action based on legal precedent here in Los Angeles. Will update this review with any news.</b></div>
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<div class="i-stars i-stars--regular-1 rating-large" style="background: url(https://s3-media1.fl.yelpcdn.com/assets/srv0/yelp_design_web/41341496d9db/assets/img/stars/stars.png) 0px -258px / 132px 560px no-repeat; border: 0px; display: inline-block; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: -1px 6px 0px 0px; overflow: hidden; padding: 0px; position: relative; vertical-align: middle; width: 102px;" title="1.0 star rating">
<img alt="1.0 star rating" class="offscreen" height="303" src="https://s3-media1.fl.yelpcdn.com/assets/srv0/yelp_design_web/41341496d9db/assets/img/stars/stars.png" style="border: 0px; clip: rect(0px 0px 0px 0px); font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 1px; left: -9999px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: absolute; top: auto; vertical-align: middle; width: 1px;" width="84" /></div>
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<div lang="en" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin-bottom: 12px; padding: 0px; vertical-align: baseline;">
<span style="color: #333333; font-weight: inherit;"> </span><b>This company is the worst. If you need a few days till you can pay your bill on time but don't have enough days to mail your check without it being late, your only option is to pay online. Paying online is great! Most companies have this option and its a win- win! Your bill isn't late and their payment is received instantly! BUT they charge $7.99 to do it?! EIGHT DOLLARS TO PAY THEM MORE EFFICIENTLY?! A dollar or two would still be ridiculous but not a big deal and wouldn't have so many angry residents. I pay so much more for my water bills than anyone else I know. This company is a disgusting example of price gouging and taking advantage of renters.<br /><br />The first and only time I tried to pay online, after I realized it was my due date and I had forgotten to mail out my check, I was having trouble finding my account number so I called them but since they're based in Illinois and I live in Oregon their office was closed at 4pm pacific time and alas my payment was received late with a nice late fee along with it. With the amount they charge for online payments they can't afford to staff a few 24/7 customer service people in a phone room?!</b></div>
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<a class="chiclet-link show-tooltip chiclet-link--flag" data-pop-uri="/flag_content?biz_id=_2siOWRCZsvvIG7NJWVFew&flag_id=sLmU-t3IpGMk2pmjjdye9A&flag_type=review&previous_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles" href="https://www.yelp.com/flag_content?biz_id=_2siOWRCZsvvIG7NJWVFew&flag_id=sLmU-t3IpGMk2pmjjdye9A&flag_type=review&previous_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles" style="-webkit-transition: all 0.3s ease; background: transparent; border-radius: 3px; border: 1px solid rgb(204, 204, 204); box-shadow: none; color: #999999; display: inline-block; font-family: inherit; font-size: 12px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: 1.5em; margin: 0px; padding: 5px; position: relative; text-decoration: none; transition: all 0.3s ease; vertical-align: baseline; white-space: nowrap;"><span aria-hidden="true" class="icon icon--18-flag icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_flag" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span><span class="tooltip-wrapper" style="border: 0px; bottom: 333px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; left: -9999px; line-height: inherit; margin: 0px 0px 5px -125px; padding: 0px; position: absolute; text-align: center; vertical-align: baseline; width: 250px;"><span class="tooltip" style="-webkit-box-shadow: rgba(255 , 255 , 255 , 0.0980392) 0px 1px; background: rgba(0 , 0 , 0 , 0.8); border-radius: 5px; border: 0px; box-shadow: rgba(255 , 255 , 255 , 0.0980392) 0px 1px; color: white; cursor: default; display: inline-block; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: bold; margin: 0px; padding: 6px 9px; position: relative; text-align: left; text-shadow: none; vertical-align: middle; white-space: normal; z-index: 1010;">Report review</span></span></a></div>
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<li style="border-bottom-color: rgb(230, 230, 230); border-bottom-style: solid; border-width: 0px 0px 1px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 18px 0px 17px; vertical-align: baseline;"><div class="review review--with-sidebar" data-review-id="HnIrZk24K1V_z6lll46hHg" data-signup-object="user_id:pHP4YRQJsIEibiwxo1KgVw" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px -15px; padding: 0px; vertical-align: baseline;">
<div class="review-sidebar" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; color: #333333; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-height: 1px; padding: 0px 15px; vertical-align: baseline; width: 247.125px;">
<div class="review-sidebar-content" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: -3px 0px 0px; padding: 0px; vertical-align: baseline;">
<div class="ypassport media-block" style="border: 0px; display: flex; font-family: inherit; font-size: 12px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: 1.5em; margin: 0px; padding: 0px; position: relative; vertical-align: baseline;">
<div class="media-avatar responsive-photo-box" style="border-bottom-width: 0px; border-left-style: none; border-right-color: transparent; border-right-style: solid; border-right-width: 9px; border-top-width: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<div class="photo-box pb-60s" data-hovercard-id="cQX73z8cVDdZTGhOehl2zQ" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<a class="js-analytics-click" data-analytics-label="user-photo" href="https://www.yelp.com/user_details?userid=pHP4YRQJsIEibiwxo1KgVw" style="border: 0px; color: #0073bb; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;"><img alt="Sally H." class="photo-box-img" height="60" src="https://s3-media2.fl.yelpcdn.com/assets/srv0/yelp_styleguide/514f6997a318/assets/img/default_avatars/user_60_square.png" style="border-radius: 4px; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; outline: none; padding: 0px; vertical-align: middle;" width="60" /></a></div>
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<div class="media-story" style="-webkit-box-flex: 1; border: 0px; flex: 1 1 0%; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-height: 0px; min-width: 0px; padding: 0px; vertical-align: baseline;">
<ul class="user-passport-info" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
<li class="user-name" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="user-display-name" data-hovercard-id="cQX73z8cVDdZTGhOehl2zQ" href="https://www.yelp.com/user_details?userid=pHP4YRQJsIEibiwxo1KgVw" id="dropdown_user-name" style="border: 0px; color: #0073bb; font-family: inherit; font-size: 14px; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: bold; line-height: 1.28571em; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;">Sally H.</a></li>
<li class="user-location responsive-hidden-small" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">NORTH HOLLYWOOD, CA</b></li>
</ul>
<ul class="user-passport-stats" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
<li class="friend-count responsive-small-display-inline-block" style="border: 0px; color: #666666; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span aria-hidden="true" class="icon icon--18-friends icon--size-18" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_friends" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span> <b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">3</b> friends</li>
<li class="review-count responsive-small-display-inline-block" style="border: 0px; color: #666666; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span aria-hidden="true" class="icon icon--18-review icon--size-18" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_review" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span> <b style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">9</b> reviews</li>
</ul>
</div>
</div>
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<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-to-friend" data-pop-uri="/send_to_friend/review/HnIrZk24K1V_z6lll46hHg" href="https://www.yelp.com/biz_share/_2siOWRCZsvvIG7NJWVFew/review/HnIrZk24K1V_z6lll46hHg" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-share icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_share" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
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Share review</div>
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<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle embed-review" data-pop-uri="/review_embed_modal/HnIrZk24K1V_z6lll46hHg" href="https://www.blogger.com/null" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-embed icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_embed" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Embed review</div>
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<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-compliment" href="https://www.yelp.com/thanx?complimentable_id=HnIrZk24K1V_z6lll46hHg&complimentable_type=REVIEW&previous_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles&user_id=pHP4YRQJsIEibiwxo1KgVw" rel="" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-compliment icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_compliment" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Compliment</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle send-pm" href="https://www.yelp.com/mail?action_send_form=1&dst=pHP4YRQJsIEibiwxo1KgVw&return_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Famerican-utility-management-los-angeles" rel="Sally H." style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-speech icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_speech" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Send message</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><a class="arrange arrange--middle manage-following manage-following-add" data-csrf-token="23d961850b0eaf6cc310f54770fa8c276f9498d30f5284657a47c3043bb4d1e3" href="https://www.yelp.com/following_user/add?dst_user_id=pHP4YRQJsIEibiwxo1KgVw&previous_url=https://www.yelp.com/biz/american-utility-management-los-angeles" rel="pHP4YRQJsIEibiwxo1KgVw" style="border: 0px; color: #0073bb; display: table; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; min-width: 100%; padding: 0px; table-layout: auto; text-decoration: none; vertical-align: baseline;"><div class="action-link_icon arrange_unit" style="border: 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 12px 3px 0px; vertical-align: middle;">
<span aria-hidden="true" class="icon icon--18-following icon--size-18 icon--currentColor" style="border: 0px; display: inline-block; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: relative; top: -0.1em; vertical-align: middle; width: 18px;"><svg class="icon_svg"><use xlink:href="#18x18_following" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg></span></div>
<div class="action-link_label arrange_unit arrange_unit--fill" style="border-top-color: rgb(230, 230, 230); border-top-style: solid; border-width: 1px 0px 0px; box-sizing: border-box; display: table-cell; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 3px 0px; vertical-align: middle; width: 187px;">
Follow Sally H.</div>
</a></li>
<li style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"></li>
</ul>
</div>
</div>
<div class="review-wrapper" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; min-height: 1px; padding: 0px 15px; vertical-align: baseline; width: 411.875px;">
<div class="review-content" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; box-sizing: border-box; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; min-height: 156px; overflow-wrap: break-word !important; padding: 0px 12px 6px 0px; vertical-align: baseline; word-break: break-word !important; word-wrap: break-word !important;">
<div class="biz-rating biz-rating-large clearfix" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 6px 0px; padding: 0px; vertical-align: baseline;">
<div style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; color: #333333; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<div class="i-stars i-stars--regular-1 rating-large" style="background: url(https://s3-media1.fl.yelpcdn.com/assets/srv0/yelp_design_web/41341496d9db/assets/img/stars/stars.png) 0px -258px / 132px 560px no-repeat; border: 0px; display: inline-block; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 18px; line-height: inherit; margin: -1px 6px 0px 0px; overflow: hidden; padding: 0px; position: relative; vertical-align: middle; width: 102px;" title="1.0 star rating">
<img alt="1.0 star rating" class="offscreen" height="303" src="https://s3-media1.fl.yelpcdn.com/assets/srv0/yelp_design_web/41341496d9db/assets/img/stars/stars.png" style="border: 0px; clip: rect(0px 0px 0px 0px); font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; height: 1px; left: -9999px; line-height: inherit; margin: 0px; overflow: hidden; padding: 0px; position: absolute; top: auto; vertical-align: middle; width: 1px;" width="84" /></div>
</div>
<span class="rating-qualifier" style="border: 0px; display: block; float: left; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><b><span style="color: blue;">12/17/2016</span></b></span></div>
<div lang="en" style="border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin-bottom: 12px; padding: 0px; vertical-align: baseline;">
<span style="color: #333333; font-weight: inherit;"> </span><b> I also agree with EVERYONE else, if a building uses this company, DO NOT rent from them. Moved into my new apt and my bill was.. get this.. 180$. Um. What. And you have no option but to pay it otherwise you are in violation of your lease. I've dealt with these utility management companies before but these prices are GOUGED.<br /><br />Now how do we report them to the BBB or file a class action, because their business practices are totally backwards. 7.99 processing fee, ridiculous rates, poor customer service and they make it very difficult to pay your bill. In 2016, I find these practices horrendous and they are ripping people off. Plain and simple.</b></div>
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<ul class="ylist ylist-bordered reviews" data-component-bound="true" style="background-color: white; border: 0px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-stretch: inherit; line-height: 17.9999408721924px; list-style: none; margin: 0px; padding: 0px; vertical-align: baseline;">
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<span style="font-family: "verdana" , sans-serif; font-size: large;"><u><b><br /></b></u></span><span style="font-family: "verdana" , sans-serif; font-size: large;"><u><b><br /></b></u></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;"><u><b>UPDATE 5/15/16:</b></u></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b>Here are a few of the newer <span style="color: blue;">YELP</span> reviews about the scumbags at <span style="color: red;">AUM</span>. </b></span><br />
<span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;"><br /></span>
<span style="font-size: large;"><b>There are now 72 YELP reviews, all one star, so be sure and go over there and add your own review to the site.</b></span></span><br />
<br />
<a href="https://www.yelp.com/biz/american-utility-management-los-angeles"><span style="color: red; font-size: large;">https://www.yelp.com/biz/american-utility-management-los-angeles </span></a><br />
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<span style="font-family: "verdana" , sans-serif; font-size: large;">Ian A.</span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;">Plymouth, MI <b>4/28/2016</b></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">From Plymouth, MI, and I'll add the same: DO NOT RENT AT APARTMENT COMPLEXES THAT USE THIS CROOKED COMPANY! The complaints in this State about AUM are the same as everywhere else: you will be overcharged by them, your payments lost, and should you choose to pay online (like most companies allow for FREE these days), you will be price-gouged for it at a rate of $7.99 per bill payment! Really, it's only a matter of time before a class-action lawsuit is raised against these thieves.</span></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">As another person stated, ask each apartment complex if they use AUM before moving in, and if they do, RUN. </span></span><span style="font-family: "verdana" , sans-serif;"> </span></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span><span style="font-family: "verdana" , sans-serif;">---------------</span> </span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">Doggin L.</span></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;">Hollywood, Los Angeles, CA <b>3/15/2016</b></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">PLEASE ask the manager of an apartment you are thinking about renting if they use AUM - if they do then DO NOT RENT FROM THEM. As much as you want the place, tell them you will NOT rent from them because they support AUM. Known offenders who make you sign up for AUM are PAC properties in the valley. They dropped the fact we would have to pay AUM fees at the last moment. </span></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">Trust me, AUM is NOT the norm - it is a scam designed to STEAL your money.</span></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">If I could find a way, I would spend my entire life to shut down this company of scammers. The more research you do, the more you realize how sketchy and illegal this entire company should be. I haven't had to deal with AUM in years and if I do, I will go to court.</span></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">research, research, research - these criminals need to be shut down.</span></span><br />
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<span style="font-family: "verdana" , sans-serif;">Qiao S.</span></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;">Evanston, IL <b>3/10/2016</b></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">I want to give negative 100 stars. This company is rubbish, I am not at home for one month, they still charges me 30 dollars for trash and 14 dollars for gas.</span></span><br />
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<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">Pedro O.</span></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;">Atlanta, GA <b>1/27/2016</b></span><br />
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;"><br /></span>
<span style="font-family: "verdana" , sans-serif;">They charges an extra fee to pay online is alright, but 7.5 dollars extra? Really, around 15% extra just be able to pay?</span></span>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-63901510770582881622016-05-09T00:00:00.000-04:002017-07-03T00:07:17.844-04:00<span style="color: red; font-family: "verdana" , sans-serif; font-size: x-large;"><b><u>AMERICAN UTILITY MANAGEMENT (AUM)</u></b></span><br />
<span style="color: red; font-family: "verdana" , sans-serif; font-size: large;"><b><u><br /></u></b></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;">This is a somewhat neglected blog. I have about 250 sites so I don't get all of them updated as often as they deserve.</span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span><span style="font-family: "verdana" , sans-serif; font-size: large;">Nothing with this bottom feeding firm ever seems to change, no matter how many complaints there are. </span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;">AUM continues to be a major scam and here is a slight update FYI. Take a look at these various sites, put in your own complaints and also file online with the BBB.</span><br />
<span style="color: red; font-size: large;"><b><u><br /></u></b></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;">We see just how bad a firm is from <a href="http://www.yelp.com/biz/american-utility-management-los-angeles">www.yelp.com/biz/american-utility-management-los-angeles</a> which has 73 complaints from the first review of 1/23/13 (San Diego, Ca) to 5/27/16 (Hollywood, Ca).</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;"><b><span style="color: red;">All </span></b>reviewers gave only 1 star and many said they did not deserve even 1 star! Be sure and put in your complaints, on Yelp and on the BBB site.</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;"><b><u>Here are 2 of my sites about AUM:</u></b></span><br />
<span style="font-size: large;"><a href="http://aumsucks.blogspot.com/">aumsucks.blogspot.com</a>,</span><br />
<span style="font-size: large;"><a href="http://stoneharborsucks.blogspot.com/">stoneharborsucks.blogspot.com</a>/,</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;"><b><u>Here are other AUM related sites FYI:</u></b></span><br />
<span style="font-size: large;"><a href="http://aumthieves.blogspot.com/"><span style="color: red;">aumthieves.blogspot.com/</span></a>,</span><br />
<span style="font-size: large;"><a href="http://www.apartmentratings.com/ga/atlanta/darlington-apartments_4043515474303091413/review-725295/">www.apartmentratings.com/ga/atlanta/darlington-apartments_4043515474303091413/review-725295/</a>,</span><br />
<span style="font-size: large;"><a href="http://justjdm.wordpress.com/2010/03/26/auburn-place-x-aum-inc-utility-ripoff/">justjdm.wordpress.com/2010/03/26/auburn-place-x-aum-inc-utility-ripoff/</a>,</span><br />
<span style="color: red; font-size: large;"><a href="http://aumsucks.freeforums.net/">http://aumsucks.freeforums.net/</a></span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;"><b>Read more:</b> <a href="http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1#ixzz3vwPH8GWG"> http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1#ixzz3vwPH8GWG</a></span><br />
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<b>12/26/14</b><br />
<span style="font-size: large;"><span style="color: red;"><b><u><br /></u></b></span></span>
<span style="font-size: large;"><span style="color: red;"><b><u>Misc FYI:</u></b></span> </span><b style="background-color: white; color: #333333; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: x-large;">Keep in mind that there is an under used <span style="color: blue;"><u>message board</u></span> all about AUM. You can read what others say and you can add your own comments to the site. Go to: <a href="http://aumsucks.freeforums.net/" style="color: #993322; text-decoration: none;">http://aumsucks.freeforums.net/</a></b><br />
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<span style="font-size: large;"><br /></span>
<span style="font-size: large;">Just to refresh this site a bit here are 12 recent BBB complaints about this shoddy firm. Can you believe the BBB still rates them at <b>A+</b>! That is why I often call the BBB the '<b>Better Coverup Bureau</b>'</span><br />
<span style="font-size: large;"><br /></span>
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<h4 style="box-sizing: border-box; color: #66793a; font-family: proxima-nova, sans-serif; font-size: 30px; line-height: 0.733; margin: 0px 0px 12px;">
BBB Reviews & Complaints</h4>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">3/31/2017</span><br />
<span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Stacey B.</span><br />
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br />
I wanted to share my experience with this company. It handles the water, sewer, and trash at my apartment complex. AUM-inc recently took over and have to say, the company seems greedy! If you pay your bill online, they charge a $7.99 "convenience fee". Really? $7.99? Ridiculous! Not only that, they offer automatic billing, where they take it out every month.. But they don't take it out when the bill is due, they only offer the 20th of the month. Non-negotiable. What about people that only get paid once a month and live paycheck to paycheck? Typical corporate greedy ******** sounds like to me</div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; color: #333333; font-size: 0px; line-height: 22px;">American Utility Management, Inc.</span></div>
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<span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Joyce T.3/4/2017</span><br />
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br />
On 2/24/17, two on-line credit card payments of $55.16 were made. The bill is $47.17 plus an on-line convenience fee of $7.99, which comes to a total of $55.16. I called customer service and asked the customer service representative to return one of the payments. She couldn't return the payment. I asked if I could talk to a manager, who was Carolyn *****. She was condescending and uncooperative. She told me the total of the bill, which included a late fee of $7.50 if the bill is paid after 2/24/17. I asked her to look at the bill, which showed two totals, an amount due by 2/24/17, the due date of the bill, and the amount due after 2/24/17, the amount she told me. She refused to look at the bill. Another problem with AUM was the total of the bill that appeared on their website. The total included the late fee before the due date. Whenever I have talked to customer service up to the due date of the bill, they tell me the total with the late fee. In my experience with customer service, I didn't find them willing to help me or was given misleading information.</div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">3/1/2017</span><br />
<span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Bob</span><br />
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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Recently moved to Michigan from Kansas. We were told by apartment complex that we would need to pay utility bills. City of Portage, Michigan is a local water provider for where we live. When we received bill from AUM in Oak Brook, IL, I thought it had to be a scam. When I asked The ***** Apartments and Townhomes a ******* ***** property, they told me that they use AUM for billing. The issue I have is that they sent a bill with no meter reading or usage amount. This is an extremely unprofessional business operating as a reseller. I do have a water meter in my Townhouse apartment. Will definitely move when my lease is up.</div>
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<span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Lori Z.<span itemprop="datePublished" style="box-sizing: border-box;">2/3/2017</span> </span><br />
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br />
Scammers! They do not disclose the online fees, or the exorbitant late fees until you get one. Misleading as well on the phone when you are told you can pay online without disclosing the late fee. They say they post check the day they receive it. Now I plan on paying my bill the moment I get it and checking every few days to make sure it is received. I am not going to autopay with a company I have absolutely no faith in. Reported to BBB as a scam as well.</div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">1/22/2017</span><br />
<span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Brandon G.</span><br />
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br />
It amazes me that AUM has an A+ rating considering 33% of that score is based on customer reviews of which 96% are negative. To throw my hat in the ring it is unconscionable that this company is able to get away with the high fees they charge. For those of us that live in an apartment where the property management company uses AUM to collect utilities such as water, sewage and waste we have no choice but to use this company to pay these bills. AUM charges a "convenience" fee of $7.99 (about 10% of my average monthly bill) to pay your bill online, but nothing if you mail them a check. Who is that convenient for? Arguably the cost of an online transaction is a lot less than hiring someone to open an envelope, process a check and manually entering a payment. In this day and age of digital payments it is unconscionable for an organization to charge such a fee. Additionally if you happen to pay late you will be charged a $20 late fee (about 25% of my average monthly bill). These fees are excessive and are tantamount to price gouging considering we as consumers have no choice but to use their services. The BBB should reduce the rating of this company and work with them to produce a fee structure that is fair and honest.</div>
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<span itemprop="datePublished" style="box-sizing: border-box;">1/19/2017</span> <br style="box-sizing: border-box;" /><span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">John R</span><div class="review-color-block red" style="background-color: #cd0300; box-sizing: border-box; display: inline-block; height: 20px; margin-right: 10px; vertical-align: baseline; width: 20px;">
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br style="box-sizing: border-box;" />By far, the worst company I have ever seen. They charge obscene utility costs and dont have anything to provide the justification. They charge 7.99 for convenience fee. Customer service is as if it didn't exist. Best case in point, I have lived in my complex for about 6 months now. for some reason, in December, my bill dropped about 60%. Nothing changed, my usage, my behaviors, nobody moved in or out. Somehow I outsmarted them for 60%. They tell me that since I am new they base it off of previous owner usage. Sounds legit company...</div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">1/9/2017</span> <br style="box-sizing: border-box;" /><span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Anthony S.</span><div class="review-color-block red" style="background-color: #cd0300; box-sizing: border-box; display: inline-block; height: 20px; margin-right: 10px; vertical-align: baseline; width: 20px;">
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br style="box-sizing: border-box;" />The company only offers an online payment method that has a $7.99 "convenience" fee attached to it. To avoid the fee you may send in a payment like in the 1990's. Make a check, put in an envelope, mail it out. They bank on the fact that most customers will leave the invoice to the last minute and or be too lazy to send in a check and end up paying online and paying the $7.99 fee. Should your $40.00 invoice be a day late, a $20 thats a 50% late penalty will be attached to your invoice. Bravo. Thank you for ****** *** for choosing such a great company to do business with.</div>
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<span class="commType" style="box-sizing: border-box; display: block; font-weight: 700; margin-bottom: 5px;">Comment from the Business</span><span style="box-sizing: border-box;">Thank you for your BBB review of AUM. In order to better assist with your specific question and/or concern, we encourage you to contact our Customer Service Department at 866-********, 8:00am-7:00pm CST Monday through Friday. If you wish to send written correspondence, please send to: AUM, PO Box ****, *** *****, IL *****. Or via email: ***************@*******.com. Thank You, AUM Customer Service.</span><span class="fbBy" style="box-sizing: border-box; display: block; font-size: 1.3rem; font-weight: 700; margin: 5px 0px;">by Business on 1/9/2017</span></div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">1/3/2017</span> <br style="box-sizing: border-box;" /><span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Brianna D.</span><div class="review-color-block red" style="background-color: #cd0300; box-sizing: border-box; display: inline-block; height: 20px; margin-right: 10px; vertical-align: baseline; width: 20px;">
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br style="box-sizing: border-box;" />I live in an apartment complex that uses AUM, they only offer 2 ways to pay your bill.. online with a $7.99 convenience fee or through mail. The paperwork says allow 5-7 business days for the payment to reach them. Every other utility company I've ever used has the post marked date as a day of payment, even if it's the day the payment is due. However, AUM does not and doesn't tell you that other than allow 5-7 business days which is not very clear.. could mean a couple different things. The late fee is $8 so either have to pay your bills 2 weeks early to ensure it gets there by the due date or pay an online fee of the same amount. When I realized I was getting the late payment fee and described to the customer service agent that the disclaimer about the business days is confusing she did agree to take 1 late fee off our account. However it's still ridiculous that in 2017 they would be charging that much for an online fee when most places charge 4% for credit card transactions. Definitely don't think this business should have an A+ rating and hopefully our next place we live at won't use AUM...</div>
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<span class="commType" style="box-sizing: border-box; display: block; font-weight: 700; margin-bottom: 5px;">Comment from the Business</span><span style="box-sizing: border-box;">Thank you for your BBB review of AUM. In order to better assist with your specific question and/or concern, we encourage you to contact our Customer Service Department at 866-********, 8:00am-7:00pm CST Monday through Friday. If you wish to send written correspondence, please send to: AUM, PO Box ****, *** *****, IL *****. Or via email: ***************@*******.com. Thank You, AUM Customer Service.</span><span class="fbBy" style="box-sizing: border-box; display: block; font-size: 1.3rem; font-weight: 700; margin: 5px 0px;">by Business on 1/9/2017</span></div>
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<span class="schema-text-helpers" itemprop="itemReviewed" style="box-sizing: border-box; font-size: 0px !important;">American Utility Management, Inc.</span> <span itemprop="datePublished" style="box-sizing: border-box;">11/30/2016</span> <br style="box-sizing: border-box;" /><span itemprop="author" itemscope="" itemtype="http://schema.org/Person" style="box-sizing: border-box;">Aaron</span><div class="review-color-block red" style="background-color: #cd0300; box-sizing: border-box; display: inline-block; height: 20px; margin-right: 10px; vertical-align: baseline; width: 20px;">
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Negative <span itemprop="reviewRating" itemscope="" itemtype="http://schema.org/Rating" style="box-sizing: border-box;"><span class="schema-text-helpers" itemprop="ratingValue" style="box-sizing: border-box; font-size: 0px !important;">-1</span> <span class="schema-text-helpers" itemprop="bestRating" style="box-sizing: border-box; font-size: 0px !important;">1</span></span></div>
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<span style="box-sizing: border-box; font-weight: 700;">Review</span><br style="box-sizing: border-box;" />This company is the worst of the worst. There is absolutely no way that their charges are accurate for the utilities used each month. I'm fairly certain they make up bills at random and nobody can stop them from doing it. They need to be investigated and prosecuted for scamming their customers.</div>
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<span class="commType" style="box-sizing: border-box; display: block; font-weight: 700; margin-bottom: 5px;">Comment from the Business</span><span style="box-sizing: border-box;">Thank you for your BBB review of AUM. In order to better assist with your specific question and/or concern, we encourage you to contact our Customer Service Department at 866-********, 8:00am-7:00pm CST Monday through Friday. If you wish to send written correspondence, please send to: AUM, PO Box ****, *** *****, IL *****. Or via email: ***************@*******.com. Thank You, AUM Customer Service.</span><span class="fbBy" style="box-sizing: border-box; display: block; font-size: 1.3rem; font-weight: 700; margin: 5px 0px;">by Business on 1/9/2017</span></div>
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<tr class="" style="border: 0px; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><td class="td_h" style="border: 0px; font-family: verdana; font: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 0px; text-align: center; vertical-align: top;"><b><span style="color: red;">Sep. 30, 2014</span></b><span id="neg-1" style="border: 0px; display: block; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"></span></td><td class="td_detail" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 5px 6px; vertical-align: top; width: 527px;"><b>AUM is nickel and dime all their customers, and the landlords and taking their cut in this. some of the tenants at the ******** apartments run their water 24/7 and the rest of the residents have to pay the bill. </b><br />
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<b>Since AUM my water bill has double if not tripled and the landlords have been told about the water waste and do not do anything about correcting the matter, why their cut in the AUM will be less. Where does one go to when it comes to conserving the natural resources when landlords as ******** and ***** apartments do not care.</b><br />
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This customer had a <span style="border: 0px; color: #990000; font-weight: bold; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">NEGATIVE</span> experience with this business.</div>
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This customer <b>WOULD NOT</b> recommend the business to a friend, family member, neighbor or colleague.</div>
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<strong style="border: 0px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">by Maria S. on Sep. 30, 2014</strong> | <a href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/add-review/choose" style="border: 0px; color: #648599; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;">Submit a Customer Review</a></div>
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<strong style="border: 0px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Was this review helpful to you?</strong> <a class="yes" href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/customer-reviews?cacheit=y#" id="helpful-y-1041" style="border: 0px; color: #648599; font-size: 11px; font-weight: normal; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><span class="icon_yes" style="background-image: url(http://hurdman.app.bbb.org/images/2/cbbb-sprites.png); background-position: -342px -22px; background-repeat: no-repeat no-repeat; border: 0px; display: inline; font-size: 11px; font: inherit; height: 22px; margin: 0px 5px 0px 0px; outline: 0px; padding: 0px; vertical-align: baseline; width: 22px;"></span>Yes</a><a class="no" href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/customer-reviews?cacheit=y#" id="helpful-n-1041" style="border: 0px; color: #648599; font-size: 11px; font-weight: normal; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><span class="icon_no" style="background-image: url(http://hurdman.app.bbb.org/images/2/cbbb-sprites.png); background-position: -117px -21px; background-repeat: no-repeat no-repeat; border: 0px; display: inline; font-size: 11px; font: inherit; height: 22px; margin: 0px 5px; outline: 0px; padding: 0px; vertical-align: baseline; width: 22px;"></span>No</a></div>
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<tr class="odd" style="background-color: whitesmoke; border: 0px; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><td class="td_h" style="border: 0px; font-family: verdana; font: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 0px; text-align: center; vertical-align: top;"><b><span style="color: red;">Sep. 28, 2014</span></b><span id="neg-2" style="border: 0px; display: block; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"></span></td><td class="td_detail" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 5px 6px; vertical-align: top; width: 527px;"><b>My experience with them has been horrible. I would strongly recommend reconsidering moving into an apartment complex that uses AUM. They charged us 2.83 times our city's rate for water and 2.27 times our city's sewer rates. What should have been a 35 dollar bill for 17 days of water use was 97. Plus they charge a $7.50 "convenience fee" for paying online, and make you pay for postage if you pay by mail. When I called them to complain, the representative was condescending, and they refused to change our rates to something more reasonable</b><span style="font-weight: inherit;">.</span><br />
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This customer had a <span style="border: 0px; color: #990000; font-weight: bold; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">NEGATIVE</span> experience with this business.</div>
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This customer <b>WOULD NOT</b> recommend the business to a friend, family member, neighbor or colleague.</div>
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<strong style="border: 0px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">by Ethan L. on Sep. 28, 2014</strong> | <a href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/add-review/choose" style="border: 0px; color: #648599; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;">Submit a Customer Review</a></div>
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Comments</h4>
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<span class="commType" style="border: 0px; display: block; font-size: 11px; font-weight: bold; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Comment from the Business:</span><span style="border: 0px; display: block; font-size: 10px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Thank you for your BBB review of AUM. In order to better assist your question or concern, we encourage you to contact our Customer Service Department at 866-520-1245, 8:00am-7:00pm CST Monday through Friday). If you wish to send written correspondence, please send to: AUM P O Box 4957 Oak Brook IL 60522 Or via email: customerservice@aum-inc.com Thank You, AUM Customer Service</span><span class="fbBy" style="border: 0px; display: block; font-size: 10px; font-weight: bold; font: inherit; margin: 2px 0px 0px; outline: 0px; padding: 0px; vertical-align: baseline;">by Business on 2014-10-06 13:49:51</span></div>
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<strong style="border: 0px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Was this review helpful to you?</strong> <a class="yes" href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/customer-reviews?cacheit=y#" id="helpful-y-937" style="border: 0px; color: #648599; font-size: 11px; font-weight: normal; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><span class="icon_yes" style="background-image: url(http://hurdman.app.bbb.org/images/2/cbbb-sprites.png); background-position: -342px -22px; background-repeat: no-repeat no-repeat; border: 0px; display: inline; font-size: 11px; font: inherit; height: 22px; margin: 0px 5px 0px 0px; outline: 0px; padding: 0px; vertical-align: baseline; width: 22px;"></span>Yes</a><a class="no" href="http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/customer-reviews?cacheit=y#" id="helpful-n-937" style="border: 0px; color: #648599; font-size: 11px; font-weight: normal; font: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><span class="icon_no" style="background-image: url(http://hurdman.app.bbb.org/images/2/cbbb-sprites.png); background-position: -117px -21px; background-repeat: no-repeat no-repeat; border: 0px; display: inline; font-size: 11px; font: inherit; height: 22px; margin: 0px 5px; outline: 0px; padding: 0px; vertical-align: baseline; width: 22px;"></span>No</a></div>
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<tr class="" style="border: 0px; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><td class="td_h" style="border: 0px; font-family: verdana; font: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 0px; text-align: center; vertical-align: top;"><b><span style="color: red;">Sep. 09, 2014</span></b><span id="neg-3" style="border: 0px; display: block; font-size: 12px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"></span></td><td class="td_detail" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: normal; margin: 0px; outline: 0px; padding: 10px 0px 5px 6px; vertical-align: top; width: 527px;"><b>Dear landlords - only choose this 'management company' if you hate your residents. Actually, only use AUM if you hate your residents *and* they are offering you a substantial kickback, because they will gouge the heck out of your residents and you deserve some of that. I really hope my landlords are getting paid for my pain. If you are a resident with the misfortune of a landlord that uses AUM, offer to bake them a cake and give the money directly. AUM charges a $5.54 fee for to mail you a letter saying you owe them money, I guess. </b><br />
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<b>None of my other bills do this, so I'm not sure what it covers. It will also charge another 'convience fee' exorbitant $7.50 if you want to pay by credit card. There is no easy option to pay by ACH/EFT, even though it's 2014 and literally everyone else does this. To set up direct charge, you have to mail in a letter with your info, and wait 45 days (ensuring you will encounter more bills and 'convience fees') before they will enter in the info. AUM is a company that takes advantage of residents through fees, end of story. </b><br />
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<b>Just because it's legal doesn't mean it's right, this is the literal definition of rent-seeking leeches on our economy.</b><br />
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This customer had a <span style="border: 0px; color: #990000; font-weight: bold; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">NEGATIVE</span> experience with this business.</div>
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This customer <b>WOULD NOT</b> recommend the business to a friend, family member, neighbor or colleague.</div>
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<strong style="border: 0px; font: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">by A. Schafer on Sep. 09, 2014</strong></div>
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<span style="background-color: #f4f4f4; color: #464646; font-family: "verdana"; line-height: 15px;"><span style="font-size: 12px;">- </span><b>See more at: http://www.bbb.org/chicago/business-reviews/billing-service/american-utility-management-in-oak-brook-il-28003768/customer-reviews?cacheit=y#sthash.vilBI3Ts.dpuf</b></span>
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<b style="font-size: x-large;">Keep in mind that there is a <span style="color: blue;"><u>message board</u></span> all about AUM. You can read what others say and you can add your own comments to the site. Go to: <a href="http://aumsucks.freeforums.net/">http://aumsucks.freeforums.net/</a></b><br />
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<span style="font-size: x-large;"><b>The best summary I've come across to describe AUM is: </b></span><br />
<span style="font-size: x-large;"><b><i><span style="color: red;">"This is not a business, it's a group of criminals. They don't even bother trying to hide it."</span></i></b></span><br />
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<span style="font-size: large;"><b><span style="color: blue; font-family: "verdana" , sans-serif;"><u>Some Info from a blog reader:</u></span></b></span><br />
<span style="font-size: large;"><b><br /></b></span><span style="font-size: large;"><b>Are you suspicious of the high bills and outrageous late fee’s? I began to research the AUM bills. I have uncovered that AUM is performing shady business practices such as payment date changes and over charging tenants with respect to the actual cost of Water & Sewer! </b></span><br />
<span style="font-size: large;"><b><br /></b></span><span style="font-size: large;"><b>I am currently filling a CLASS ACTION LAWSUIT against AUM and need your support! </b></span><br />
<span style="font-size: large;"><b><br /></b></span><span style="font-size: large;"><b>Please email me at <a href="mailto:aum@ferreirafilms.com"><span style="color: red;">aum@ferreirafilms.com</span></a> to get a letter to sign and support this case!</b></span><br />
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<b style="font-family: Verdana, sans-serif; font-size: x-large;"><span style="color: red;"><u>Minor Update:</u></span></b><span style="color: blue; font-family: "verdana" , sans-serif; font-size: large;"> </span><span style="font-family: "verdana" , sans-serif; font-size: large;">This blog is widely read, unlike many of my 250 or so blogs this company generates a LOT of traffic for me, 16 look ins just today.</span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span>
<span style="font-family: "verdana" , sans-serif; font-size: large;">I have recently noted that YELP has no ratings other than the min. 1 star out of 5, on any of the reviews, everyone trashes this firm.</span><br />
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<span style="font-family: "verdana" , sans-serif; font-size: large;">On the other hand the Chicago <b>BBB</b> keeps their rating at A+. AUM is a dues paying member of the <b>Better Coverup Bureau</b>. I have complained to them before on this unrealistic rating and supplied information on the actions (<i>covered below</i>) of the City of Panama City Beach and how they dealt with this morally corrupt and evil firm, but of course the <b>BBB</b> ignored my information on this governmenatl action.</span><br />
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<span style="font-family: "verdana" , sans-serif; font-size: large;">The BBB now provides the texts and replies of consumers on their site, so if you go and look at Yelp and the BBB you will see exactly what you have to deal with.</span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;">I also note that AUM looks in frequently on my blog site, twice last week, (</span><i>208.96.245.186 — American Utility Management Lombard, Il)</i></span><span style="font-family: "verdana" , sans-serif; font-size: large;"> so they know exactly what I say about them. ie: they are simply theives and they can sue me anytime they want for saying it, but be assured that if your complex uses AUM you are being totally screwed by them.</span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="color: blue;"><b><u>NOTE:</u></b> </span> Take a look at a message board about this firm, read what is there, add your comments or start another thread. <span style="color: blue;"><b><a href="http://aumsucks.freeforums.net/">http://aumsucks.freeforums.net/</a> </b></span>and also via </span><a href="http://aumsucks.freeforums.net/board/1/general-board" style="font-family: Verdana, sans-serif;"><span style="color: red;">http://aumsucks.freeforums.net/board/1/general-board</span></a><br />
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<span style="color: blue; font-family: "verdana" , sans-serif; font-size: large;"><br /></span><span style="font-family: "verdana"; font-size: large;">Don't forget to go via direct link to: </span><a href="http://stoneharborsucks.blogspot.com/" style="font-family: Verdana;"><span style="color: blue; font-size: large;"><strong><em>http://stoneharborsucks.blogspot.com/</em></strong></span></a><span style="font-family: "verdana"; font-size: large;"> and get more details on both AUM and Concord Management Ltd.</span><br />
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<span style="font-size: large;"><strong><u><span style="color: blue;">Just FYI</span></u></strong> here is what the <strong>BBB</strong> (<a href="http://www.bbb.org/">http://www.bbb.org/</a>) says about them: "<em><strong><span style="color: red;">130 complaints closed with BBB in last 3 years | 44 closed in last 12 months". </span></strong></em>AUM has been a member of the BBB since 2006. That means they pay the BBB 'dues' to be a member. </span><br />
<span style="font-size: large;"></span><br />
<span style="font-size: large;"><b>The BBB has an outstanding record of covering up for crappy firms as long as they pay the BBB dues. </b></span><br />
<span style="font-size: large;"></span><br />
<span style="font-size: large;">So go ahead and put in a BBB complaint but don't expect anything to actually come of it. By the way, 128 of those complaints were about 'billing', that is to say people complained to the BBB about getting screwed by AUM and they still have their <strong><span style="color: red;">A+</span></strong> BBB rating.</span><br />
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<span style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"></span><span style="font-family: "verdana" , "arial"; line-height: 15px;">7/21/14</span><br />
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<u style="line-height: 15px;"><span style="font-family: "trebuchet ms" , sans-serif; font-size: x-large;">What others think of AUM</span></u></span><br />
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<span style="font-family: "verdana" , "arial";"><span style="line-height: 15px;"><span style="font-size: large;">The Site <b>YELP</b> has extensive reviews of AUM they are all negative, take a few minutes and read about them below or just go to the site and see them yourself. </span></span></span><br />
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<span style="font-family: "verdana" , "arial";"><span style="line-height: 15px;"><span style="font-size: large;">Reviews at: </span><span style="color: red;"><a href="http://www.yelp.com/biz/american-utility-management-los-angeles">www.yelp.com/biz/american-utility-management-los-angeles</a> </span></span></span><br />
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<span style="font-family: "verdana" , "arial";"><span style="line-height: 15px;"><span style="font-size: large;">Read more: </span><a href="http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1&scrollTo=25#ixzz38ATlrh6J"><span style="color: red;">http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1&scrollTo=25#ixzz38ATlrh6J</span></a></span></span><br />
<span style="border: 0px; color: #2919e6; font-family: "verdana" , "arial"; font-size: large; line-height: 15px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br /></u></span>
<span style="border: 0px; font-family: "verdana" , "arial"; font-size: 13px; line-height: 15px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><span style="border: 0px; color: #2919e6; font-size: large; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br /></u></span></span>
<span style="border: 0px; font-family: "verdana" , "arial"; font-size: 13px; line-height: 15px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><span style="border: 0px; color: #2919e6; font-size: large; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">HERE IS AN UPDATE FROM 2014 ON YELP COMMENTS</u></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; font-size: medium; font-weight: bold; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><u style="border: 0px; color: #e64219; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Thomas P. Escondido, CA 7/7/2014</u></span></span><span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />There are not appropriate words for how much I am bothered by this company. They charge an exorbitant amount to pay online or over the phone ($7.50---more than any company I've ever gotten service from). Their customer service people are rude and unfriendly. If you want to go to an office to pay the bill, you can't. I mean---your entire purpose in existence is to help people pay their utility bills, why do you have to make it so burdensome and complicated and expensive? Their website is also pathetic and doesn't provide much detail at all. <br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />I will tell you one thing they are efficient at---closing your account---even before I had a chance to pay the bill on the date that it's due. <br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />I, for one, will not ever rent from another place that does business with these people in the future. There is a reason why NOBODY has anything good to say about them. Why they are still in business is beyond me.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f53e11; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Cathy B. 4/3/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />Run far away from any apartment complex that is using their service.It's a total scam!!! 7.5 dollars to be able to pay online??!!<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />When I asked their customer service why they said it was the maintenance fee to be able to keep their website up... Really??? Why in hell should I have to pay for that?<br style="max-height: 1000000px; word-wrap: break-word;" />Worst company ever.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Johnny E. San Luis Obispo, CA 6/14/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />rip off. Charges $4 fee for precessing payment. Really thinking of moving to a new apartment because of this.. Not to mention my apartment complex never gave me a written notice about changes in my contract..<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #e64219; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Patrice L. Los Angeles, CA 3/23/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />terrible, absolutely terrible. Just like everyone saids here. ridiculous on the service fee.</span><br />
<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" />what's the point we are using the internet here on the website that you can do shit.</span><br />
<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" />Paying with credit card, it's $7.50 fee. who does that? To set up direct debit, requires to send paper form. it's just ridiculous. who has all this time figure going through all this shit just to pay your utility bill.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />no company should do business with AUM. it is bunch of assholes.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Ross H. San Francisco, CA 2/13/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />This company is a complete scam. In addition to a $7.50 "processing fee" on EVERY bill, they charge EVERY resident a postage fee for their bill as part of an "admin fee" - even if the statement is delivered online (which obviously requires no postage).<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />Think about it. A building with 440 units, where half of the residents receive statements online, is getting charged 220 units worth of postage (per month) for things that have never been mailed. Go ahead and ask them about it - they will dodge your question if you make it past the hold.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />This is not a business, it's a group of criminals. They don't even bother trying to hide it. I'm extremely disappointed in my apartment's management for making this happen.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Pamela M. Chula Vista, CA 5/27/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />American Utility Management (AUM) is an absolutely reprehensible company that consistently goes out of their way to charge tenants erroneous fees which include a late fee of $9.50 which is not dependent on when they receive payment BUT when they decide to "process" your payment. They offer online payment service which would be readily convenient for most people living in the 21st century but the charge of $7.50 to "process" your online payment makes it completely inconvenient.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">What is the AUM Admin Charge?</b><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />The AUM Admin Charge is a fee charged for calculating, processing and managing the property's utility billing program.--Which is a ridiculous $3.25 at my apartment complex.</span><br />
<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" />I no longer have to wonder about the ethics of companies that do business with this reprehensible company after reading the reviews on Yelp and around the web. I will never move into another building that using this company as their utility management service.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">K K. Edmonds, WA 6/29/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />I agree - The Cove in Tiburon, CA uses them and I have yet to get my water, sewer bill correct. Awful.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Jake S. Chicago, IL 6/19/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />AUM is my least favorite company, there's something about it that just feels like an absolute scam. Charging 7.50 to pay your bill online is beyond insane, and having to send it actual paperwork for direct debit is even worse. I'm actually going to be moving out of my apartment building specifically due to AUM, and I will actively avoid living in any building that is affiliated with AUM.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Kim P Los Angeles 5/9/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />This company is the absolute worst. I agree with what everyone else has said here. The fees are ridiculous, there's absolutely no customer service, and they are a complete scam. My building was sold and the new owners use AUM and I am so disappointed because AUM has really made a mess of things at our building.<br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Ben S. San Francisco, CA 5/13/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />HORRIBLE!!! Worst company of today's world. They only let you pay by check or pay a $7.50 "convenience fee" to pay online.... are you flippin kidding me??? This company is a joke. DON'T rent from someone using them!!!! I will never do it again!!! You can't even pay by phone... and I would accept something like $2.00 but serious f**k them!!!! There customer service sucks, they over charge for online payment and worst of all if you like the apartment you don't have a choice but to use them. THEY NEED TO DISAPPEAR!!!<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Carla V. Santa Cruz, CA 5/2/2014</b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />Wow, you know I've lived all over the world and sometimes businesses like these that manage to slink around here in the good ole USofA without check really freak me out. How have they not been stopped yet??? So, so very shady and so obviously out to get your money. Be careful. Sometimes you can't get around dealing with them because often times you don't find out they exist until after you sign the lease (happened to two of my neighbors), so best thing is to just stay on top of everything, and SEND CHECKS. </span><br />
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<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Please do not give these people the satisfaction of taking your $7.50 "convenience" fee when you pay online. So disgusted, hope they are shut down soon- and they should be- they must be fairly new as they have no BBB ranking.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Filip B. San Diego, CA 5/2/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />This company charges you a convenience fee of $7.50 every time you pay online, instead of sending them a check by mail. That is just absurd. We should be discounted by paying online instead. </span><br />
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<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Seriously, the less paperwork for a company the less cost, which means more profits. For every customer who pay online the company does not have to deal with the work of opening mails and to put the checks on their records. Therefore the convenience fee is just a scam. Further, I think they charge too much, and I don't get a record of how much usage I have had during a month, which means that they can easily charge you more than they should. <br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />When I move, I will avoid living at any apartment complex that uses AUM.<br style="max-height: 1000000px; word-wrap: break-word;" /><span style="border: 0px; color: #f13e12; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><b style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><u style="border: 0px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">Misha V. Phoenix, AZ 3/6/2014</u></b></span><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />Not that I am adding anything new, but these guys deserve all the negative attention they can get. The $30 dollar trash fee that is already ridiculous also has AUM Admin charge of $3.88 on top of it. And if you are paying with credit card, it's $7.50 fee. There is not a single bank that charges them that high, so they are making a nice profit on that too. </span><br />
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<span style="border: 0px; font-family: "verdana" , "arial"; font-size: medium; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;">To set up direct debit, requires to send PAPER form (strangely, they don't ask for carrier pigeon) and they will take 30 to 45 days to get it going. For those reading this review, Internet has been a thing for a few years now, so that's just another level of asshole ripoff. The apartment complex I am in will get a matching review just for supporting this scam of a business.</span><span style="border: 0px; font-family: "verdana" , "arial"; font-size: 13px; line-height: 15px; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; word-wrap: break-word;"><br style="max-height: 1000000px; word-wrap: break-word;" /><br style="max-height: 1000000px; word-wrap: break-word;" />Read more: <a href="http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1&scrollTo=25#ixzz38AU2JkF1" style="border: 0px; color: #003399; cursor: pointer; line-height: normal; margin: 0px; max-height: 1000000px; outline: 0px; padding: 0px; text-decoration: none; word-wrap: break-word;">http://aumsucks.freeforums.net/thread/4/yelps-reviews-say-aum?page=1&scrollTo=25#ixzz38AU2JkF1</a></span>
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<span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: blue;">Here are a few more of the BBB complaints found online at their </span><b>Chicago BBB </b><span style="color: blue;">site. I usually refer to the BBB as the 'Better Coverup Bureau' as any dues paying firm is allowed to do anything and still keep their A+ rating.</span></span><br />
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<span style="font-size: large;">by A. Schafer on Sep. 09, 2014</span><br />
<span style="font-size: large;">Sep. 09, 2014</span><br />
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<span style="font-size: large;">Dear landlords - only choose this 'management company' if you hate your residents. Actually, only use AUM if you hate your residents *and* they are offering you a substantial kickback, because they will gouge the heck out of your residents and you deserve some of that.</span><br />
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<span style="font-size: large;">I really hope my landlords are getting paid for my pain. If you are a resident with the misfortune of a landlord that uses AUM, offer to bake them a cake and give the money directly. AUM charges a $5.54 fee for to mail you a letter saying you owe them money, I guess. None of my other bills do this, so I'm not sure what it covers. It will also charge another 'convience fee' exorbitant $7.50 if you want to pay by credit card.</span><br />
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<span style="font-size: large;">There is no easy option to pay by ACH/EFT, even though it's 2014 and literally everyone else does this. To set up direct charge, you have to mail in a letter with your info, and wait 45 days (ensuring you will encounter more bills and 'convience fees') before they will enter in the info. AUM is a company that takes advantage of residents through fees, end of story. Just because it's legal doesn't mean it's right, this is the literal definition of rent-seeking leeches on our economy.</span><br />
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<span style="font-size: large;">This customer had a NEGATIVE experience with this business.</span><br />
<span style="font-size: large;">This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.</span><br />
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<span style="font-size: large;">09/22/2014 Billing / Collection Issues | Read Complaint Details</span><br />
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<span style="font-size: large;"><b><u>Complaint:</u></b> AUM does not send out their statements in a timely manner. The statement gets to you 1-5 days after you would have had to mail the bill back. This would be fine if online bill pay was an option, but it cost 7.50. They attempt to trap customers with unnecessary fees. I was assessed a late fee last month. I called and they removed it as a one time curtsy. I will be assessed another late fee this month because it is impossible to pay the bill within their timeline.</span><br />
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<span style="font-size: large;">Working backwards, the bill is due on the 1st, it takes 5-7 business days to process. The 1st is a holiday, they would have to receive my payment no later than August 21, four days for mailing I would need to send on August 16 because there is no mail on Sundays. I did not receive the bill from them until the 19th. This is a business practice meant to trap customers, the statements aren't generated until the 11th of each month and in phone calls with the company they acknowledge that they don't send them out on time. My account number is XXXXXXXXXX.</span><br />
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<span style="font-size: large;">07/16/2014 Billing / Collection Issues | Read Complaint Details</span><br />
<span style="font-size: large;">Complaint Category: Improper collection practices</span><br />
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<span style="font-size: large;"><b><u>Complaint:</u></b> AUM charged me a late fee of $9.00 even though I received the first billing letter after my initial payment was due, thus they didn't allow me to pay on time. I never received a bill for the first payment cycle.</span><br />
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<span style="font-size: large;">To avoid a second late fee, the only way to pay "on time" was to pay online using a credit or debit card, which is fantastic, but they charge an unreasonable fee of $7.50. No one in the industry or other industries charges a convenience fee of more than $2.00. This is completely unreasonable. If anything, there should be a discount for paying online as it reduces manual work for them plus any paperwork.</span><br />
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<span style="font-size: large;">04/18/2014 Billing / Collection Issues | Read Complaint Details</span><br />
<span style="font-size: large;">Complaint Category: - Credit, Billing or Collection Complaint Issue</span><br />
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<span style="font-size: large;"><b><u>Complaint:</u></b> Company charges $5 a month to sent a bill that is always wrong. When I asked my apartment complex manager about this charge and how to remove it, I was told I needed to contact AUM directly as they had nothing to do with this. I called AUM and the associate was very unhelpful.</span><br />
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<span style="font-size: large;">I requested to stop receiving these bills and to cancel and they refused, telling me breaking my lease and moving was the only way to stop this charge. My apartment complex uses separate billing online that I use and do not need or require this bill to be sent or generated by this company.</span><br />
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<span style="font-size: large;">Further, I have checked my lease and have been unable to find any agreement to this fee by this third party company as they claimed. They seem to be passing the issue off on others instead of doing the right thing and canceling my account or at least stop sending me these pointless incorrect bills that just get thrown away because they are wrong half the time. This company practices some very shady business and needs their BBB Accredited title remove immediately. Shame on this company.</span><br />
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<span style="font-size: large;">- - - - - - - - - - - - - - - -</span><br />
<b><span style="font-size: large;">Initial Consumer Rebuttal </span></b><br />
<span style="font-size: large;">(The consumer indicated he/she DID NOT accept the response from the business.)</span><br />
<span style="font-size: large;">This did not address the issue at all. Seems to be a standard pre-written response that you just sent to everyone. Your bills are often for the incorrect amount, resulting in me having to pay my apartment complex twice every month. Main issue is you are charging $5 a month to provide incorrect information. If you must charge me at least provide correct and accurate bills. If you can not do this I should not be required to pay.</span><br />
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<span style="font-size: large;">03/18/2014 Billing / Collection Issues | Read Complaint Details</span><br />
<span style="font-size: large;">Complaint Category: Failure to substantiate charges</span><br />
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<span style="font-size: large;"><b><u>Complaint:</u></b> On 1/24/2014 I received my water/sewer bill from AUM. After opening the bill on 1/26/14, I realized the bill was double the amount than normal. I have lived in this same apartment for 3 years and my water/sewer bill has never been greater than $50.</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;">However, I realized the increase is due to a $56 charge for "Sewer." This amount is almost 3x as much as the charge for our water, which was only $16. After speaking to The Racquet Club, they indicated they had not been aware of an increase in rate/charge and AUM must notify them of an increase, which they had not done.</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;">After speaking with AUM, we were simply told it is the correct amount after installing new meters and a new system. However, none of this was notified to us that our bills would be more than double what we average paying per month. They also failed to substantiate how a flat fee for sewer could be three times the amount for water. It is improper practice to not only charge three times the amount for a sewer fee as you do water, as well as fail to notify consumers and the property of the increase.</span><br />
<span style="font-size: large;">Acct number : XXXXXXXXXX</span><br />
<span style="font-size: large;"><br /></span>
<span style="font-size: large;">Spoke with a ******** on the phone who failed to escalate my concerns to a manager and verify the reason for the drastic increase in price for a sewer fee.</span><br />
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Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-86040350291217300972013-04-11T06:30:00.000-04:002016-05-19T23:11:44.400-04:00<span style="color: #cc0000;"></span><strong style="font-family: Verdana, sans-serif; font-size: x-large;">If you are not particularly interested in our Nautilus Cove condo problems you will still find other AUM information here, so read on!</strong><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;"><strong>
</strong></span></span><span style="font-family: "verdana"; font-size: large;">---------------------------------</span></div>
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<span style="font-family: "verdana" , sans-serif;">In late 2012 our sister communities problems with AUM/Concord had some major attention from the City of Panama City Beach. You can read more about this below.</span></div>
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<span style="font-family: "verdana" , sans-serif;"><strong>------------------------------------------------------------------------------</strong></span><br />
<span style="font-family: "verdana" , sans-serif;"><strong><span style="color: red;"><u>2/23/13 Update:</u></span> 2 AUM Federal Court Cases are reported below and today some minor updates to these were added.</strong></span><br />
<span style="font-family: "verdana" , sans-serif;"><strong><br /></strong></span>
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<span style="font-family: "verdana" , sans-serif;"><strong><br /></strong></span></div>
<strong><span style="font-size: large;">Take a look at the AUM 'message board' at:</span></strong><br />
<strong><span style="font-size: large;"></span></strong><a href="http://aumsucks.freeforums.net/index.cgi"><strong><span style="color: red; font-size: large;"><em>http://aumsucks.freeforums.net/index.cgi</em></span></strong></a>
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<span style="color: blue; font-family: "verdana" , sans-serif; font-size: large;"><br /></span><span style="font-family: "verdana" , sans-serif; font-size: large;"><u>More BBB Information FYI</u></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"><u><br /></u></span>
<span style="color: blue; font-family: "verdana" , sans-serif; font-size: large;"><u>July 30, 2013 Update:</u></span><br />
<span style="font-family: "verdana"; font-size: large;">The BBB now has <strong>137 </strong>complaints closed in last 3 years / 46 closed in last 12 months.</span><br />
<span style="font-family: "verdana"; font-size: large;">-------------------------------------------</span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;"></span><br />
<span style="font-family: "verdana" , sans-serif; font-size: large;">It is absolutely amazing that such a sleezy business has an <strong>A+</strong> rating. I have written to the Chicago BBB to point out that they are so bad that Panama City Beach, Florida had to amend their ordnances so that AUM could no longer rip off residents of Stone Harbor Apartments. The BBB simply ignored this and does not list it as a 'government action'.
</span><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnWabKtrZ9qkU5a-wc07EGSBUS8VEcL4-qhXfn7ZBKIrObzYNPevsk9BVZtED79VtpFth7874YEB3r0VCK37f_Eauk76cX5v81a4-hEdG5N7LfHkw8wYU9xCqtrs58gK42sJ1KBRuX7Mk/s1600/image0.jpg"><img alt="" border="0" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnWabKtrZ9qkU5a-wc07EGSBUS8VEcL4-qhXfn7ZBKIrObzYNPevsk9BVZtED79VtpFth7874YEB3r0VCK37f_Eauk76cX5v81a4-hEdG5N7LfHkw8wYU9xCqtrs58gK42sJ1KBRuX7Mk/s640/image0.jpg" width="485" /></a><br />
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<br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">Feb. 8, 2013</span><br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<strong><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">Mr. </span></strong><a href="mailto:sbernas@chicago.bbb.org" title="mailto:sbernas@chicago.bbb.org"><span style="color: black; font-family: "trebuchet ms" , sans-serif; font-size: large;"><strong>Steve J.
Bernas</strong></span></a><strong><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"> - President/CEO</span></strong></div>
<a href="mailto:sbernas@chicago.bbb.org" title="mailto:sbernas@chicago.bbb.org"><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">sbernas@chicago.bbb.org</span></a><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">,</span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">BBB of Chicago & Northern Illinois</span><br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">330 North Wabash Avenue, Suite
3120 </span><br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">Chicago, IL 60611</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-size: large;"><span style="font-family: "trebuchet ms" , sans-serif;"> <strong><span style="color: red;"><u>RE: American Utility
Management (AUM)</u></span></strong></span></span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">Dear Mr. Bernas:</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">I am writing to you with copies to other Chicago BBB workers who may be
interested in this topic.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-size: large;"><span style="font-family: "trebuchet ms" , sans-serif;">I and other consumers are entirely disappointed with your continuing to
rate your member company AUM as <strong>A+.</strong></span></span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">I will direct you and other readers to a long standing blog site I set up
when I found this 3rd rate utility was simply <strong>'making up'</strong>
billings for my condo. If you read far enough in this blog you will see that
this firm simply invented bills and I found that I was being billed for excess
water usage during many months that I was NOT even in residence at my
condo.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">From my extensive dealings with AUM I found that the only 'honest' people
they employee were in their tech services area, they were able to look back 90
days worth of billings to verify that there was <strong>no water usage</strong>
and with this information I did get 2 credits to my bill.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">The Internet has many examples of complaints about this shoddy utility
billing firm and some are incorporated into my blog site.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">I have said for many years that this firm is running a scam and a racket
and they are defrauding consumers in apartment buildings and condos all across
the country. I note that I have yet to be sued by them for defamation or
liable, that alone should tell you something about the firm.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"> Previously I had written via email to half a dozen of your staff with
information about how the City of Panama City Beach (Florida) had complaints
from renters at Stone Harbor Apartments, an AUM serviced complex and after
looking at how these people were being ripped off the City put through an
amendment to their ordnance to prohibit such outrageous billings.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">At the very least this information should have been added to your site
under 'government actions'. It was not.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"> If the Chicago BBB will not now take steps to warn consumers about AUM and
their fraudulent practices then I will have to contact other branches of the BBB
and Chambers of Commerce in Northern Illinois to alert them to how the Chicago
BBB is letting down consumers and not accurately reflecting the problems with
AUM.</span></div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"></span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">My blog site is found at: </span><a href="http://aumsucks.blogspot.com/" title="http://aumsucks.blogspot.com/"><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;">http://aumsucks.blogspot.com/</span></a><span style="font-family: "trebuchet ms" , sans-serif; font-size: large;"> and I
will incorporate two posts in this email FYI.</span><br />
<span style="font-size: large;"></span><br />
<span style="color: blue; font-size: large;">=============================================</span><br />
<span style="font-size: large;"></span><br />
<span style="color: red; font-family: "verdana" , sans-serif; font-size: large;"><u><strong>A Calif. Class Action Filing Against AUM</strong></u></span><br />
<span style="font-size: large;"></span><br />
<span style="color: black;"><span style="font-size: large;"><strong><u>American Utility Management</u></strong> (AUM) does business all across the country. </span></span><br />
<span style="font-size: large;"></span><br />
<span style="font-size: large;">Here is the case of <span style="color: black;"><u><strong>Nekole Rucker v. American Utility Management</strong></u> it is a class action suit in the Central District of California (ie: <em>Los Angeles</em>) which complains that AUM violated various State and Federal laws including the Fair Debt Collection Act by posting notices on Ms Rucker's front door, visible to all passing by, falsely stating that failure to pay the alleged debt to AUM would result in the apartment complex to refusal to accept her rent and then to evict her, and also the turning over of the account to a collection agency with subsequent damage to her credit.</span></span><br />
<span style="font-size: large;"><span style="color: black;"><br /></span></span>
<span style="color: black;"></span><span style="font-size: large;"> </span><br />
<span style="font-size: large;"><span style="color: black;">These tactics by AUM were allegedly done with malace and to embarass Rucker into paying the alleged debt. The request for class action would open AUM to many such claims, all to be heard together. </span></span><br />
<span style="font-size: large;"><span style="color: black;"></span></span><br />
<span style="font-size: large;"><span style="color: black;">The 10 page complaint can be found at the end of this blog via direct click on link and another 11 pages have been updated on 2/23/13:</span> </span><span style="color: red; font-size: large;"><a href="http://aumsucks.blogspot.com/2013/02/posted-by-picasa.html">http://aumsucks.blogspot.com/2013/02/posted-by-picasa.html</a></span> <br />
<br /></div>
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<br />
<b> 10/31/12
</b><br />
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<span style="font-size: large;"><span style="color: black;"><span style="color: red;"><u><strong>Misc FYI:</strong></u></span> 27 pages of letters and email regarding the City taking action against AUM and Concord are at the bottom of this blog site, they would take up to much room to put them on top. The names and email addresses of those who complained about Stone Harbor are redacted. </span></span><br />
<span style="font-size: large;"><span style="color: black;"><br /></span></span>
<span style="font-size: large;"><span style="color: black;">Direct link:</span> <a href="http://aumsucks.blogspot.com/2012/10/posted-by-picasa.html">http://aumsucks.blogspot.com/2012/10/posted-by-picasa.html</a></span>
=====================================
<br />
<div>
<span style="color: blue; font-size: x-large;"><strong>Florida City cracks down on AUM and Concord for ripping off residents with water bills!</strong></span><br />
<span style="color: red; font-size: x-large;"><strong><u><br /></u></strong></span>
<span style="color: red; font-size: x-large;"><strong><u>PCB closes loophole on water charges</u></strong></span><br />
<div class="art_subhead">
</div>
<!-- end art_main_pic --><!-- BYLINE --> Article at: <strong><a href="http://tinyurl.com/9okjm69">http://tinyurl.com/9okjm69</a> </strong><br />
<div class="art_byline">
By Valerie Garman / The News Herald</div>
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</div>
<!-- PUBDATE --> Published: Tuesday, October 30, 2012 at 19:34 PM.<br />
<div class="article_text article_paragraph1 google_elide">
<br />
<strong>PANAMA CITY BEACH</strong> — The Panama City Beach Council has closed a loophole on an ordinance that allowed apartment complexes to overcharge residents for city utility services.<br />
<br />
A city investigation into individual meter readings at <strong>Stone Harbor Apartments</strong> on Alf Coleman Road showed some residents were billed $9 to $10 per 1,000 gallons of water used, nearly three times the city rate.<br />
<br />
The ordinance, which prevents the resale of city water and sewer services by any third party, was amended at the Oct. 11 council meeting, adding language to prohibit landlords from taking utility cost from vacant units or the common areas and distributing it among tenants.<br />
<br />
“They weren’t breaking the law, but they weren’t following what we intended the ordinance to do,” Utilities Director Al Shortt said of the complex, which outsources billing to <strong>American Utility Management</strong> (AUM). Residents “were essentially paying for stuff that should have been absorbed by the community.”<br />
Shortt said the complex, a <strong>Concord Management</strong> property, was allowing residents to pick up the bills for vacant units and also for the irrigation water in common areas.<br />
<br />
The amended ordinance prohibits landlords from charging any more than the city would have charged the tenant, with the exception of an administrative charge not to exceed $3.<br />
<br />
“Having the other tenants pay what is the landlord’s obligation, the landlord is making money,” said City Attorney Doug Sale, who provided clarification at the council meeting.<br />
<br />
The amendment to the ordinance was prompted after Councilwoman Josie Strange received complaints from residents at Stone Harbor regarding utility bills.<br />
<br />
Although the complex runs off one master meter, AUM sets up individual meters at each unit, allowing city officials to determine that many residents were being overcharged for their usage amount.<br />
<br />
The city sent a notice of violation and <strong>cease-and-desist order</strong> to the complex in August, requesting documentation of the actual cost of operating the utility and also information from the third-party bill processor.<br />
<br />
Shortt said Stone Harbor residents should see a reduction in their utility bills during the next billing cycle.<br />
<br />
“They’re well aware of what they need to do,” Shortt said of AUM. “Now that the ordinance is in place, it should take care of those issues.”<br />
<br /></div>
</div>
======================================================<br />
<br />
<b>10/28/12</b><br />
<span style="color: red; font-family: "verdana" , sans-serif; font-size: large;"><b><u>City tells Stone Harbor to 'Cease and Desist'</u></b></span><br />
<span style="color: black; font-size: large;"><br /></span>
<span style="color: black; font-size: large;">That's right Stone Harbor residents, in Panama City Beach, Florida, benefitted from a City of PCBs <strong><u>Notice of Violation</u></strong> and a demand for Stone Harbor Apartments to "Cease and Desist" <span style="color: red;"><em><strong>usurious</strong></em> </span><span style="color: black;">water billings</span>. </span><br />
<span style="color: black; font-size: large;"></span><br />
<span style="color: black; font-size: large;">A resident complained to a City Councilman about the high rates for water by American Utility Management. The Councilman then brought the bogus charges to the Cities attention and after looking into it the City Attorney sent the below letter to Stone Harbor Partners Ltd, which is just Concord Management under another corporate shell.
</span><br />
<br />
<span style="color: black; font-size: large;">Note the line that says they must stop: "<strong><em><span style="color: red;">charging usurious rates which are far out of line with the City's rates set forth in . . . the City's Code</span></em></strong><span style="color: black;">".</span></span><br />
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<div style="text-align: left;">
<span style="color: blue; font-size: large;">What others think of AUM</span><br />
<span style="font-size: large;"><strong><br /></strong></span>
<span style="font-size: large;"><strong>Reviews for American Utility Management<span style="font-size: large;"></span></strong><span style="font-size: small;"> </span>see the original site at: </span><a href="http://www.yelp.com/biz/american-utility-management-los-angeles"><u><span style="color: blue;">http://www.yelp.com/biz/american-utility-management-los-angeles</span></u></a><br />
<div style="text-align: left;">
<br />
<div style="text-align: left;">
<a href="http://www.yelp.com/user_details?userid=hZf43MhrzmJibCXrDq9dmA"><strong><span style="color: blue;">Nicola G.</span><span style="color: blue;"></span></strong></a><strong><u> Bothell, WA 11/13/2011</u></strong> <br />
<div style="text-align: left;">
I think I've had about enough of AUM's expensive charges and poor customer service. They have moving due dates and no grace period so if you miss the day it's due, you get a hefty late fee (due dates range anywhere from a week before the new month to a couple days after the new month). You can't pay online or over the phone without a hefty fee. They're the ugly of corporations. When I move, any apartment complex using AUM will be out of consideration<br />
<div style="text-align: left;">
<br />
<div style="text-align: left;">
<a href="http://www.yelp.com/user_details?userid=zDQI9S_japZMar5gh9f6hA"><strong><span style="color: blue;">Amy F.</span><span style="color: blue;"></span></strong></a><strong><u> Dayton, OH 2/1/2013</u></strong> <br />
<div style="text-align: left;">
by far the most awful utility company i have ever used. they change your due date every month. they charge you a late fee if you are ***one day**** past due. no grace period. this wouldn't be so bad if there were a convenient way to pay. you cannot pay online or by phone without getting charged a "convenience fee" of 7.50. they do not care about their customers. they are greedy crooks. i send in my check every month a week before it is due and somehow it magically doesn't get there until 2 weeks past due . since there is no grace period, i keep getting late fees. they should be shut down.<br />
<div style="text-align: left;">
<br />
<div style="text-align: left;">
<a href="http://www.yelp.com/user_details?userid=T05sOuQ08OxKMJalLwbhmQ"><strong><span style="color: blue;">Jackie N.</span><span style="color: blue;"></span></strong></a><strong><u> Bonita, CA 1/27/2013</u></strong> <br />
<div style="text-align: left;">
I would give less stars if I could. My bill is usually due around the 30th and as of today I have yet to receive it! It always comes in the mail at the last second before it's due but then if you are late they are going to charge you. Of course that wouldn't be a problem if they just let you pay online without charging a ridiculous fee!! <br />
<br />
Hello, AUM wake up, we are in the age of technology where people don't send paper checks, it's way easier to just pay online with the rest of the bills and even my rent is paid online. If they expect to make people may by mail they need to get a clue and give at least a week of time to get the bill and get the check out before it is due!! HATE this company...very expensive, poor customer service, high misc. fees... very annoying.<br />
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<a href="http://www.yelp.com/user_details?userid=kK6IYIHY81onvpR76vIU3A"><strong><span style="color: blue;">Ricardo R.</span><span style="color: blue;"></span></strong></a><strong><u> San Diego, CA 1/23/2013</u></strong> <br />
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COMPANY sucks. Outrageous online fees. If you mail your check, and somehow its late its your fault, even if its post marked, WTF!!!!! I mailed it in 4 days before due date.<br />
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<a href="http://www.yelp.com/user_details?userid=f0up_5hjiQGrZCECqeL1dA"><strong><span style="color: blue;">John R.</span><span style="color: blue;"></span></strong></a><strong><u> Colorado Springs, CO 11/26/2012</u></strong> </div>
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My experience has been the same as that of other posters. Exorbitant fees: I have documented the major uses of water: laundry, dishes, toilet flushes, showers. For the past month I also have timed the showers: 5 minutes. I am using approximately one third of the water for which I am being charged.<br />
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Apartment management refuses to help; no doubt they are getting a big kickback from AUM. (They just signed with them three months ago, probably because they outbid the previous billing service.)<br />
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The location, by the way, is Colorado Springs, CO.<br />
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As another poster, I wish I could give negative stars.</div>
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<a href="http://www.yelp.com/user_details?userid=Ln0KbL8MQ5p4sIgPh07AAQ"><strong><span style="color: blue;">Russ H.</span><span style="color: blue;"></span></strong></a><strong><u> Corona, CA 11/19/2012</u></strong> </div>
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I just started receiving bills from AUM after reviewing the bill I was charged $10.68 for Water, Trash and Sewer; Granted I signed my lease on the 28th of October, I didnt move into the unit until November 2nd, yet I was billed for services I didnt even use... To top it off, I went to pay the bill online and they want to charge $7.95 to pay your bill online...<br />
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I hope that since the complex that I am is now under new management companies, I hope that they will ditch this company. Based on the reviews I read this is going to be a long lease!!!</div>
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I would love to start class action law suite against these thieves. If more people are interested, leave the message here, and we will get organized.<br />
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<strong><u><span style="color: blue;">Vans M</span> Huntington Beach, CA 4/30/2012</u></strong> </div>
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AUM IS THE WORST!!! They absolutely change your billing due date all the time and then charge you a 25% late fee if you pay a single day behind. They are horrible. You cannot pay over the phone, you are charged an insane fee to pay online, they are greedy and absurd. Customer service should change their name, as they do not care about the customers and are offering no service whatsoever. If I had any choice in the matter, I would've absolutely switched utility services long ago. I detest paying this bill more than paying taxes. Pure evil.<br />
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<a href="http://www.blogger.com/user_details?userid=20hU_amXThasPduKeKxcAg"><strong><span style="color: blue;">John P.</span><span style="color: blue;"></span></strong></a><strong><u> Studio City, CA 5/21/2012</u></strong> </div>
When you look for a new apartment in Los Angeles, avoid those owned by big corporations like Essex or Archstone. The larger the complex, the more likely that they hire a third party to manage utility costs that are not included in your already exorbitant rent. At the Muse in North Hollywood, the hot water is billed through AUM as "energy," along with sewer, water, trash, and AUM's monthly "admin charge." <br />
<br />
Because units do not have individual hot water tanks, you pay a portion of the sum total cost of hot water use by all residents in the entire building. As a single person living in a one-bedroom, I was charged $14.27 for hot water last month, billed as "energy." Individual sewer, water, and trash costs were slightly less. My total AUM utility bill averages $42 monthly. <br />
<br />
Of the two AUM customer service representatives with whom I have spoken, both were defensive, interruptive, flippant, terse, and at times angered by any question without cause/instigation. As mentioned in prior posts above, AUM will charge you for any "lapse" in which your lease contract is dated and you start and end your gas service. If you start gas on April 25, but moved in April 24, expect a charge and "feel lucky that you were not charged more," as told by one AUM rep.<br />
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<strong><u><span style="color: blue;">Michael H.</span> Wst Hollywood, CA 9/22/2012</u></strong>
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This company is a complete SCAM!!! AVOID any building that uses them unless you want to deal with headaches!! They charge you fees just for using their service that you did not sign up for in the 1st place. That means you are getting charged for them billing you!! On top of that all the bills are over inflated with FAKE water usage charges, and you get charged for late fees even when you send in your payments ontime!! They are a complete SCAM!!! It should be illegal!!<br />
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<u> </u><br />
<a href="http://www.blogger.com/user_details?userid=wm4lf5j2zk2zNZB908xmUw"><strong><span style="color: blue;">Vans M.</span><span style="color: blue;"></span></strong></a><strong><u> Huntington Beach, CA 4/30/2012</u></strong> <br />
AUM IS THE WORST!!! They absolutely change your billing due date all the time and then charge you a 25% late fee if you pay a single day behind. They are horrible. You cannot pay over the phone, you are charged an insane fee to pay online, they are greedy and absurd. Customer service should change their name, as they do not care about the customers and are offering no service whatsoever. If I had any choice in the matter, I would've absolutely switched utility services long ago. I detest paying this bill more than paying taxes. Pure evil.<br />
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<b></b><br />
<strong><u><span style="color: blue;">Nicola F. Bothell</span>, WA 11/13/2011</u></strong><br />
I think I've had about enough of AUM's expensive charges and poor customer service. They have moving due dates and no grace period so if you miss the day it's due, you get a hefty late fee (due dates range anywhere from a week before the new month to a couple days after the new month). You can't pay online or over the phone without a hefty fee. They're the ugly of corporations. When I move, any apartment complex using AUM will be out of consideration.<br />
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<strong><u><span style="color: blue;">Robert F.</span> VALLEY VILLAGE, CA 1/10/2012</u></strong> <br />
AUM is a joke, if I could I would give them -5 Stars<br />
U can wait on the line for more than 45 min without any answer.<br />
How come everymonth your utility bill is completely different?<br />
How 1 person in studio can get a $75 bill for one month for water and trash?<br />
Defiantly this company is run by the best crocks Managment I have ever deal<br />
with.
<br />
BE AWARE<br />
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<a href="http://www.yelp.com/user_details?userid=wg0-5QJ8GXYZo2-RLCA_eA"><strong><span style="color: blue;">Djordje P.</span><span style="color: blue;"></span></strong></a><strong><u> Auburn Hills, MI 10/15/2012</u></strong> <br />
I am trying to understand how can a water/sewer/trash bill can go from an average of $35 per month to over $50 per month. ( $50.09 for August and $58.24 for September). Now my water/sewer bill is as much as electricity and gas bill combined.<br />
<br />
I understand their billing practices and how they work, with total usage, square footage and everything else. Their billing system makes it even harder to believe these bills, as when you average apartment complex of 600+ apartments, it makes it very hard for a bill to grow by 50%. This would mean that that every single apartment used 50% more water, which is very illogical. <br />
<br />
Water is the most constant utility bill throughout the year, and few studies show that inside house water usage varies only within few percent from month to month. People's habits don't change.<br />
<br />
I would love to start class action law suite against these thieves. If more people are interested, leave the message here, and we will get organized.<br />
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<a href="http://www.yelp.com/user_details?userid=NoGY6ZXwVvi4C09BVSieDg"><strong><span style="color: blue;">Filip N.</span><span style="color: blue;"></span></strong></a><strong><u> San Diego, CA 10/2/2012</u></strong> <br />
I live at an apartment complex that is owned by Essex. UNFORTUNATELY ESSEX USES AUM to manage their apartments utility costs. <br />
AUM charges you a convenience fee of $7.50 every time you pay online, instead of sending them a check by mail. That is just absurd. We should be discounted by paying online instead. Seriously, the less paperwork for a company the less cost, which means more profits. <br />
<br />
For every customer who pay online the company does not have to deal with the work of opening mails and to put the checks on their records. Therefore the convenience fee is just a scam. Further, I think they charge too much, and I don't get a record of how much usage I have had during a month, which means that they can easily charge you more than they should. <br />
<br />
When I move, I will AVOID living at ANY APARTMENT COMPLEX THAT USES AUM.<br />
<br />
<a href="http://www.yelp.com/user_details?userid=_xOklIHazBd6RhWwP-_OPw"><strong><span style="color: blue;">Asmma Y.</span><span style="color: blue;"></span></strong></a><strong><u> Pasadena, CA 6/13/2012</u></strong> <br />
Worst company ever, there customer support is really bad you feel like they don't want to talk to you and if you ask for the manager they never answer, I don't know how early you should send your payment to avoid late fees, they over charge you and they always have a stupid reason, and they even made us pays late fees for who ever was living in our apartment before we moved in and there is no way to reason with these people. Its like to take a training course in how to be rode to people. <br />
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The worst I tell you the worst company everrrrrrrrrr...<br />
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<span style="color: red;">================================================</span><br />
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<span lang=""><strong><u><span style="color: red;">ALSO FYI:</span></u></strong><br />
Here is a case out of Minnesota where the State sues Northtown Apartments for excessive charges for water/sewer bills for the residents of the complex. Clearly AUM is a total scam.<br />
<br />
See: </span><u><span style="color: blue; font-size: small;"><span style="color: blue; font-size: small;"><span lang=""><a href="http://www.homelinemn.org/wp-content/uploads/Complaint-MN.vs_.Northtown.pdf">http://www.homelinemn.org/wp-content/uploads/Complaint-MN.vs_.Northtown.pdf</a></span></span></span></u><a href="http://www.homelinemn.org/wp-content/uploads/Complaint-MN.vs_.Northtown.pdf"><span style="color: blue; font-size: small;"><span style="color: blue; font-size: small;"></span></span></a><br />
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<u><span style="color: blue; font-size: x-small;"><span style="color: red; font-size: large;"><br /></span></span></u></div>
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<u><span style="color: blue; font-size: x-small;"><span style="color: red; font-size: large;">Don't Stop Here, There is a LOT more</span></span></u></div>
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<u><span style="color: blue; font-size: x-small;"><span style="color: blue; font-size: large;"><span style="color: red;">About AUM. Click on </span><b><span style="color: blue;">'OLDER POSTS'</span></b></span></span></u></div>
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<u><span style="color: blue; font-size: x-small;"><span style="color: red; font-size: large;">To Continue Reading About Them!</span></span></u></div>
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Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-15586486169795711412012-10-27T14:24:00.001-04:002012-10-27T14:29:29.526-04:00Hey Ed, Read your mail!<strong><span style="color: blue; font-size: large;">Maybe we will see you on TV or in the Papers?</span></strong>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_mK3jSIxGS-gChUeqMfAbrrXPOTvUVp6RB3g1QOy3Bqy86VYBaeqho7S7ZPTU2frV8au-gAAvK_D6DmisAxiKpzgskwPjiT-OoC2CKjTe5X0aYxULlvu0tYhJ089oI8zLXOG2oG8qf8Hw/s1600/image0-002.jpg"><img alt="" border="0" height="418" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_mK3jSIxGS-gChUeqMfAbrrXPOTvUVp6RB3g1QOy3Bqy86VYBaeqho7S7ZPTU2frV8au-gAAvK_D6DmisAxiKpzgskwPjiT-OoC2CKjTe5X0aYxULlvu0tYhJ089oI8zLXOG2oG8qf8Hw/s640/image0-002.jpg" style="clear: both; float: left; margin: 0px 10px 10px 0px;" width="640" /></a><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhxHtAh4QdfwMsGNw4cBR6Rilr4hh7-UNwDASUJ5BjUyNQOTROVKtBo8mFvJX0gUbtgwA5ZEewj-I4m0vjUI4_tCgMezfv8sja-AW-PkPFBAR65DxRNiGcnb_-yWnZruBNlI6FQbDuQG4g/s1600/image0-004.jpg"><img alt="" border="0" height="438" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhxHtAh4QdfwMsGNw4cBR6Rilr4hh7-UNwDASUJ5BjUyNQOTROVKtBo8mFvJX0gUbtgwA5ZEewj-I4m0vjUI4_tCgMezfv8sja-AW-PkPFBAR65DxRNiGcnb_-yWnZruBNlI6FQbDuQG4g/s640/image0-004.jpg" style="clear: both; float: left; margin: 0px 10px 10px 0px;" width="640" /></a><br />
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<a href="http://picasa.google.com/blogger/" target="ext"><img align="middle" alt="Posted by Picasa" border="0" src="http://photos1.blogger.com/pbp.gif" style="-moz-background-clip: initial; -moz-background-inline-policy: initial; -moz-background-origin: initial; background: 0% 50%; border: 0px currentColor; padding: 0px;" /></a></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-16267567079283675762012-10-20T01:32:00.000-04:002014-10-04T22:37:02.291-04:00<span style="font-size: large;">What has been missing from the AUM issue is a message board so that both annoyed customers and former employees can find out what others think of this 3rd rate utility billing firm. </span><br />
<div style="text-align: right;">
<u><span style="color: blue;">AUM CEO Michael Miller</span></u></div>
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<a href="https://www.aum-inc.com/images/team/michael-miller.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://www.aum-inc.com/images/team/michael-miller.jpg" width="146" /></a></div>
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<span style="font-size: large;">A new message board is now up, be the first to post at: </span><a href="http://aumsucks.freeforums.net/"><span style="color: red; font-size: large;">http://aumsucks.freeforums.net/</span></a>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-8608623210476514922012-10-15T09:30:00.000-04:002013-02-23T02:24:34.228-05:00<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYfSHn5zIqd7rnZ0DtbUtwik5r3ew4kew4vlBjQ1UTTqT6bbUz_fTdO3BTK6kJdNqCJaHQjo9DMDz6Tf9rOeSQREkNzk4i_sj5J38MXN7Lr0kMlJgbjw9h5IwbEnggmlFADzyHIH5CFI8/s1600/image0.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="" border="0" height="178" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYfSHn5zIqd7rnZ0DtbUtwik5r3ew4kew4vlBjQ1UTTqT6bbUz_fTdO3BTK6kJdNqCJaHQjo9DMDz6Tf9rOeSQREkNzk4i_sj5J38MXN7Lr0kMlJgbjw9h5IwbEnggmlFADzyHIH5CFI8/s200/image0.jpg" width="200" /></a><span lang=""><strong><u><span style="color: blue;">Even emplolyees don't like AUM and sue them.</span></u></strong><br />
<br /><span style="font-size: large;">
The legal reporting site PACER shows a case out of the Northern District of Illinois where a top executive for AUM sued them for violations of the Federal Medical Leave Act and asked 600K. This went for a year and 8 months before it was 'settled'. </span></span><br />
<span lang="" style="font-size: large;"></span><br />
<span lang=""><span style="font-size: large;">The 4 page complaint is available at the end of this blog:</span> <a href="http://aumsucks.blogspot.com/2012/10/blog-post.html">http://aumsucks.blogspot.com/2012/10/blog-post.html</a></span><br />
<span lang=""></span><br />
<span lang="">See PACER for the entire case: </span><span style="font-family: Times New Roman;"><span lang="EN">Russ v. American Utility Management, Inc </span></span><b><span style="font-family: Times New Roman; font-size: x-small;"><span style="font-family: Times New Roman; font-size: x-small;">CASE #: 1:11-cv-00943 filed 2/10/11</span></span></b><br />
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<em>See:</em> <strong> </strong><a href="http://www.carltonfields.com/files/Uploads/Images/class-action-representative-matters-2012.pdf"><strong><u><span style="font-family: Helvetica; font-size: x-small;"><span style="font-family: Helvetica; font-size: x-small;"><span style="font-family: Helvetica; font-size: x-small;"><span lang="" style="color: blue;">http://www.carltonfields.com/files/Uploads/Images/class-action-representative-matters-2012.pdf</span></span></span></span></u><span style="font-family: Helvetica; font-size: x-small;"><span style="font-family: Helvetica; font-size: x-small;"><span style="font-family: Helvetica; font-size: x-small;"></span></span></span></strong></a><strong><span style="color: blue;"></span></strong><br />
<strong><span style="color: blue;"></span></strong><br />
<strong><span style="color: blue;">If anyone has any information on court cases involving AUM please let me know where I can find them: </span></strong><a href="mailto:Computer660@hotmail.com"><strong><span style="color: blue;">Consumer2012@aol.com</span></strong></a></div>
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<a href="http://www.sfbg.com/sites/default/files/imagecache/Full_325_wide/4606-news_parkmerced.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="270" src="http://www.sfbg.com/sites/default/files/imagecache/Full_325_wide/4606-news_parkmerced.jpg" width="320" /></a></div>
<span style="color: red; font-family: Verdana, sans-serif; font-size: large;"><strong><u>Just one more thing FYI:</u></strong></span><br />
<span lang=""> </span><br />
<span style="font-family: "Trebuchet MS", sans-serif;"><strong>If you have time take a look at this story from San Francisco about:</strong></span> <br />
<br />
<b><span style="font-size: small;"><span style="font-size: small;"><span lang="EN" style="color: blue; font-family: Verdana, sans-serif;"><u>"The odd evictions at Parkmerced"</u></span></span></span></b><b><span style="font-family: Times New Roman; font-size: small;"><span style="font-family: Times New Roman; font-size: small;">
</span></span></b><span style="font-family: Times New Roman; font-size: small;"><span style="font-family: Times New Roman; font-size: small;"></span></span><span style="font-family: Times New Roman;"></span><br />
<span style="font-family: Times New Roman;"><strong><span style="font-family: "Trebuchet MS", sans-serif;">Suddenly, low-income tenants could lose homes over water, garbage fees. Guess who got hired as their utility billing firm? Yeah it is AUM, no wonder why the bills are so high, AUM just makes them up!</span></strong> </span><span style="font-size: small;"><span lang=""> </span></span><a href="http://www.sfbg.com/comment/reply/23023"><u><span style="color: blue; font-size: small;"><span style="color: blue; font-size: small;"><span lang="">http://www.sfbg.com/comment/reply/23023</span></span></span></u><span style="color: blue; font-size: small;"><span style="color: blue; font-size: small;"></span></span></a>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-10800400580273075022012-03-07T18:17:00.006-05:002012-05-17T20:31:59.825-04:00<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTI6qS0XDCsxwLa-LGYtZOFeiEroFs8ZoN_bK6sHqkRDdSeJPh4pUDjTRDzDvSiUW610pIUbNVAKLq8zBpW_G6q7EzILpWeb6U3r7mDld-UUVCMuDKOhrU3fsZqf1Sx9dC7JFnN0gtPb0/s1600/AUM%25252520Sucks%25252520post%25252520card.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="" border="0" height="476" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTI6qS0XDCsxwLa-LGYtZOFeiEroFs8ZoN_bK6sHqkRDdSeJPh4pUDjTRDzDvSiUW610pIUbNVAKLq8zBpW_G6q7EzILpWeb6U3r7mDld-UUVCMuDKOhrU3fsZqf1Sx9dC7JFnN0gtPb0/s640/AUM%25252520Sucks%25252520post%25252520card.jpg" width="640" /></a><span style="color: black; font-family: "Trebuchet MS", sans-serif; font-size: large;">When I get annoyed with stupidity I tend to take the nuclear option. In the case of <strong><u>AUM</u></strong> I sent out several versions of this post card, had refrigerator magnets and calanders made up and sent to employees (<em><span style="font-size: small;">at their homes when I could find their addresses</span></em>) to media outlets, businesses in their area, chambers of commerce and elected officials in their town etc.</span><br />
<br />
<span style="color: black; font-family: "Trebuchet MS", sans-serif; font-size: large;">It didn't cost that much using Vista Print and in the end it helped to get their attention. I highly recommend giving some publicity to morons. </span><br />
<span style="color: black;"><br />
</span><span style="font-family: "Trebuchet MS", sans-serif; font-size: large;"><span style="color: black;"> Now keep reading, the info is a couple years old but they haven't changed a bit since this was posted.</span></span>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-42832734294271506862012-03-02T06:52:00.000-05:002012-03-02T08:38:57.298-05:00YES, A.U.M. sucks!<div class="separator" style="clear: both; text-align: center;"></div><span style="color: black;"><strong><span style="color: blue;">FYI:</span> Just to clarify/summarize something that you might miss in the below large volume of documents.</strong></span><span style="color: black;"><br />
</span><br />
<span style="color: black;">Like all the other Owners at my condo I got a billing monthly from AUM for water/sewer. AUM only really came to my attention when we butted heads when I changed from getting my mail at the condo to getting mail at a mail service address.</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">I then had to deal with the pin heads at AUM customer non-service and I won’t replow that field except to point out that for a good number of months I did not get any monthly bills from AUM due entirely to their stupidity.</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">When their VP/Attorney finally decided to use the correct mailing address and bills showed up I found that this mickey mouse firm was billing me for excess usage for months that I was NOT even in residence at my condo. Their tech section was able to verify that the last part of the billing was showing absolutely no usage and I ended up with several credits to my account.</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">By this time the condo management firm was involved and AUM was ‘fired’ as our condo billing firm. It was amply demonstrated that they were billing for bogus usage.</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">What should you take away from this story?</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">It is obvious that the AUM customer service is staffed by morons but over and above that is the question of just what happens to the money that individuals pay for these non-existant overages that AUM is charging for?</span><span style="color: black;"><br />
</span><br />
<span style="color: black;">In my case I got the money back in the form of credits to my bill, but what about the other 167 residents billings? Were they also getting artificially inflated bills?</span><span style="color: black;"><br />
</span><br />
<span style="color: black;"><strong><span style="color: red; font-size: large;"><u>I believe that AUM is/was running a scam and routinely overcharging customers.</u></span> </strong></span><br />
<br />
<span style="color: black;"><strong>I further suspect that this goes on in all the properties they handle billings for, I believe that if you are using AUM for your billing that you are getting screwed with bogus bills.</strong></span><span style="color: black;"><br />
</span><br />
<span style="color: black;">I suppose that I should thank the assholes in their customer non-service department, if their year plus refusal to change my address hadn’t happened then I would never have looked carefully at my bills and realized that in 7 months when there was NO water usage that my bills were higher than when I was actually in residence and using water. So their pig headed CS department was directly responsible for losing them the Nautilus Cove Condo account.</span><br />
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</tbody> </table>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-28716145947560914472011-09-03T21:31:00.000-04:002011-10-02T00:12:11.899-04:00Look them up, find their home address' and write them at home<span style="color:black;">When I was voicing my displeasure at AUM I found it rather simple to locate most of these drones home addresses (one guy seemed to be using a mail service) and I bombarded them at their home addresses as well as at work. They tend to pay attention when you are writing them at home.</span><span style="color:black;"><br /></span><br /><span style="font-size:large;color:blue;"><strong><u>Key Executives</u></strong></span><br /><span style="color:black;">Michael Miller, </span><span style="color:black;">President </span><br /><span style="color:black;">Robert Malpasuto, </span><span style="color:black;">Chief Financial Officer </span><br /><span style="color:black;">Dave Carpenter, </span><span style="color:black;">Executive Vice President of Operations </span><br /><span style="color:black;">Sheila Mulvaney, </span><span style="color:black;">Executive Vice President of Operations </span><br /><span style="color:black;">Dan Witte, </span><span style="color:black;">Executive Vice President of Sales </span><br /><span style="color:black;">Lori Russell, Vice President, Sales</span><br /><span style="color:black;">James H. Mcpolin, Vice President, Client Management</span><br />Jeff Peterson, Sr VP and General Counsel<br /><br /><u><strong>AUM uses 3 business addresses:</strong></u><br />333 E. Butterfield Road, 3rd Floor<br />Lombard, IL 60148<br />(630) 218-1400<br /><br />2211 York Rd, Ste 320<br />Oak Brook, IL 60523-4030<br /><span style="color:black;">Phone: </span><span style="color:black;">866-520-1245, F</span><span style="color:black;">ax: </span><span style="color:black;">603-218-1401</span><br /><br />PO Box 4957<br />Oak Brook, IL 60522-4957Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-59633701668270913762011-04-19T20:20:00.002-04:002012-03-02T08:47:19.392-05:00Take a look at the Ripoff Report for more info on AUM<div class="separator" style="clear: both; text-align: left;"><a href="http://www.ripoffreport.com/Common/img/logo.gif" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="54" i8="true" src="http://www.ripoffreport.com/Common/img/logo.gif" width="320" /></a><strong><span style="font-family: "Trebuchet MS", sans-serif;">I am amazed that there are only 10 complaints on this firm as of 3/2/12. File your own report at:</span></strong> <a href="http://badbusinessbureau.com/">http://badbusinessbureau.com/</a> </div><div class="separator" style="clear: both; text-align: left;"><br />
</div><div class="separator" style="clear: both; text-align: left;"> <strong><span style="color: black;">Just put 'AUM' into the sites search feature and the reports will be shown.</span></strong></div>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-35296586332546153552011-04-01T01:46:00.000-04:002011-04-01T01:46:37.777-04:00<span style="color: black;">2 years and 3 months our condo fired this bunch of losers. Today I get the below email telling me that I can review my statement online. I guess this is a good example of just how screwed up they are!</span><br />
<div class="separator" style="clear: both; text-align: center;"><a href="http://3.bp.blogspot.com/_zVQCX_W75lE/TZVlwYcnpTI/AAAAAAAAFsY/dUGGsZLzR5k/s512/image0.jpg" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="640" r6="true" src="http://3.bp.blogspot.com/_zVQCX_W75lE/TZVlwYcnpTI/AAAAAAAAFsY/dUGGsZLzR5k/s640/image0.jpg" width="488" /></a></div>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-52155681907930593862011-03-27T11:55:00.001-04:002011-10-12T07:22:56.503-04:00Some bills are not just errors, they are in my opinion FRAUD!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkX2lRp462NQT8vQsRqG8zFIQJIAFVNtKVbwSRWiapmcilb6DVwF5d3BGj_rZYNPeorrNGifKrMVf7nQOntv19lGZJgSUxNNJgrSoKmJxBHYCp0JwDvHFXeGBNNXkdUe1MzxYU1YxcsTLi/s1600/DSC01341.JPG" imageanchor="1" style="clear: right; cssfloat: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="" border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkX2lRp462NQT8vQsRqG8zFIQJIAFVNtKVbwSRWiapmcilb6DVwF5d3BGj_rZYNPeorrNGifKrMVf7nQOntv19lGZJgSUxNNJgrSoKmJxBHYCp0JwDvHFXeGBNNXkdUe1MzxYU1YxcsTLi/s200/DSC01341.JPG" style="margin-top: 0px;" width="177" /></a><span style="color: black;"></span><br />
Utility billing firms usually bill condos and apartment complexes on behalf of a municipality. Sewer charges may be one part of the bill, and if so it would be a constant factor in the billing (ie: it won't change each month), however, billing for water, if the individual units/apts are each metered, will vary monthly.<br />
<br />
Generally there is a meter near where the water enters the unit and the complex will have a dedicated phone line so that these readings can be reported to the billing firm who will generate bills. Normally you get billed for a certain amount of usage (say 2000 gallons) a month whether or not you use it, overages cost more.<br />
<br />
The municipality knows how much water it delivered to your complex each month, they also have meters. The billing firm is going to pay the municipality what the charges for water and sewer are. <br />
<br />
However, what if the billing firm, AUM, or any billing firm, just makes up numbers? Perhaps they just inflate your bill now and then? If the bill should be $34.55 with the water/sewer and their added on billing cost but they tack on another few dollars, how would you ever know you were paying more than needed? Generally speaking you would <span style="color: blue;"><strong>NOT</strong></span> know. But if you were seldom on the property and kept getting billings showing you were supposedly using <strong>MORE</strong> water in those months when you were not there (as happened to me) then this is a pretty good tip off that the billing firm is screwing you. Obviously it is illegal but it isn't something you can easily report to the local PD. Read on for my experience with AUM.<br />
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<strong><u><span style="color: red;">Misc:</span></u></strong> <span style="color: black;">This is an old blog site about problems at our condo resulting in AUM getting tossed out. I continue to be amazed that so many people drop by for a look at this site, mostly via a google keyword search. This tells me that AUM continues to be a real pain in the rear to a lot of people and that our problems at Nautilus Cove were not just a one off screwup by AUM. At the time I thought they were just inept bozos but upon reflection I lean more toward 'fraud' as an explination of how they were, and probably still are, doing business.</span>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-44182836023749187792011-02-11T20:49:00.000-05:002011-02-11T20:49:09.283-05:00<div style="text-align: left;"><span style="color: black;"><strong><u><span style="color: blue; font-family: Verdana, sans-serif;">Misc:</span></u></strong><span style="mso-spacerun: yes;"> </span>our condo is now considering using another utility billing firm.<span style="mso-spacerun: yes;"> </span>Info has been presented to our BOD regarding:<span style="mso-spacerun: yes;"> </span>American Metering Services, Inc., 7608 15th Street E, Sarasota, FL 34243-3248, Phone: 941-358-1253 or 1-877-358-1253, Fax: 941-358-0472, additional info at:<span style="mso-spacerun: yes;"> </span><a href="http://www.amsbilling.com/main/home.sfx?session=%{Session}%">http://www.amsbilling.com/main/home.sfx?session=%{Session}%</a> </span></div>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-44663498970739462712010-12-30T16:59:00.000-05:002013-02-10T18:56:53.586-05:00American Utility Management<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvGQFBOYdkE-HjB7ScaxXMQOMK2FGfNQHI0CnxfONClSX47hPt5Vr_98pVvd3p8Pv1LkfGZ0gXsRgtciSkN1IALcfiYn7HQe2iKiZ8MaCLqmhoCSb4ZZPWVAzCNVQfEYR6icYtqkFjB6Q/s1600/image4-1.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="" border="0" height="416" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvGQFBOYdkE-HjB7ScaxXMQOMK2FGfNQHI0CnxfONClSX47hPt5Vr_98pVvd3p8Pv1LkfGZ0gXsRgtciSkN1IALcfiYn7HQe2iKiZ8MaCLqmhoCSb4ZZPWVAzCNVQfEYR6icYtqkFjB6Q/s640/image4-1.jpg" style="clear: both; float: left; margin: 0px 10px 10px 0px;" width="640" /></a><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmKmaix4h3Fg1Oic0fkQYHiW1dEtIbsV_v7GepvBUOunPu_B6uWif79Qr9T6zc3IOo_rs-5Es_j2OQA9unVGXYYYCKsYNc2ggRaMWZa8noRNNrMUAHZ7b5Ecob6-ymixgWFDKfB3cHeds/s1600/image0-2.JPG" style="clear: right; cssfloat: right; float: right; height: 144px; margin-bottom: 1em; margin-left: 1em; width: 173px;"><img alt="" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmKmaix4h3Fg1Oic0fkQYHiW1dEtIbsV_v7GepvBUOunPu_B6uWif79Qr9T6zc3IOo_rs-5Es_j2OQA9unVGXYYYCKsYNc2ggRaMWZa8noRNNrMUAHZ7b5Ecob6-ymixgWFDKfB3cHeds/s160/image0-2.JPG" style="clear: both; float: right; margin: 0px 0px 10px 10px;" /></a><span style="color: black;">My unpleasant experience with AUM is long over but I am surprised that there is a steady stream of traffic coming onto this blog. Some is generated by my reference to it on my main condo blog</span> (<a href="http://nautiluscondosrules.blogspot.com/">http://nautiluscondosrules.blogspot.com/</a>) <span style="color: black;">but most comes from people 'googling' the firm, of the past 500 look ins they come from:</span><br />
<div style="border: currentColor;">
<br /></div>
<div style="border: currentColor;">
<span style="color: #000099;"><strong># - Per Cent - State</strong></span><br />
<span style="color: black;">98 - 19.60% Illinois </span></div>
<div style="border: currentColor;">
<span style="color: black;">70 - 14.00% California </span></div>
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<span style="color: black;">39 - 7.80% Texas </span></div>
<div style="border: currentColor;">
<span style="color: black;">28 - 5.60% Georgia </span></div>
<span style="color: black;">26 - 5.20% Ohio </span><br />
<span style="color: black;">25 - 5.00% Florida </span><br />
<span style="color: black;">24 - 4.80% Tennessee </span><br />
<span style="color: black;">21 - 4.20% Virginia</span><br />
<span style="color: black;">20 - 4.00% Michigan </span><br />
<span style="color: black;">18 - 3.60% North Carolina </span><br />
<span style="color: black;">14 - 2.80% Pennsylvania </span><br />
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<span style="color: black;">This continued interest shows me that this 3rd rate utility billing firm remains a major pain in the ass for a lot of consumers. I guess AUM just dosen't learn.</span>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-84237685901289851652009-01-08T18:58:00.003-05:002009-02-21T21:46:04.756-05:00American Utility Management is now GONE<a href="http://wil3.typepad.com/.a/6a00d8341d767f53ef00e55072b1398833-150wi"><img style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 190px; CURSOR: hand; HEIGHT: 130px" alt="" src="http://wil3.typepad.com/.a/6a00d8341d767f53ef00e55072b1398833-150wi" border="0" /></a><br /><div><span style="font-family:verdana;color:#ff0000;"><strong>They leave behind 168 water meters which it is unlikely they will bother to remove. </strong></span><br /></div><div><span style="font-family:verdana;color:#ff0000;"><strong></strong></span></div><br /><br /><div><span style="font-family:verdana;color:#ff0000;"><strong>The phone line used to report usage has been disconnected, so now AUM has no further connection with our condo!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHn15NbrnPzfp6QuxBsePAaxdchD0emO9NxdJsHa2TZyJHAHX5hsJK3BWur3oXMo53u3ecZrLSU_SStPhnRt889ltAGz2dDbScjpbMxcrVHF_OK9mBEuTIRHSxg8Py1DQ5ulj9GksUiwUT/s400/DSC01343.JPG"><img style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 365px; CURSOR: hand; HEIGHT: 272px" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHn15NbrnPzfp6QuxBsePAaxdchD0emO9NxdJsHa2TZyJHAHX5hsJK3BWur3oXMo53u3ecZrLSU_SStPhnRt889ltAGz2dDbScjpbMxcrVHF_OK9mBEuTIRHSxg8Py1DQ5ulj9GksUiwUT/s400/DSC01343.JPG" border="0" /></a></strong></span></div><br /><br /><div><strong><span style="font-family:Verdana;color:#ff0000;"></span></strong></div><br /><br /><div><strong><span style="font-family:Verdana;color:#ff0000;"></span></strong></div><br /><br /><div><strong><span style="font-family:Verdana;color:#ff0000;"><a href="http://big.oscar.aol.com/BartSNQuery?default=0x000100050201e06e3f&type=1&screenname=KevBgdddy"><img style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 48px; CURSOR: hand; HEIGHT: 48px" alt="" src="http://big.oscar.aol.com/BartSNQuery?default=0x000100050201e06e3f&type=1&screenname=KevBgdddy" border="0" /></a></span></strong></div>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-4992201416770644032008-11-17T18:07:00.002-05:002008-11-17T18:13:29.632-05:00AUM is out as out 'billing' company!<a href="http://nautiluscondosrules.blogspot.com/2008/11/american-utility-management-aum.html"><strong><span style="font-size:130%;">American Utility Management (AUM) -</span></strong></a><strong></strong><br /><strong><br /><span style="font-family:trebuchet ms;">AUM is the current metering and billing firm for our Nautilus Cove Condo water and sewer usage here at NCC. Residents have noticed on the last monthly bill that they were to send their payments to the Nautilus Cove office rather than the usual address in Carol Stream, Ill.</span></strong><br /><strong><span style="font-family:trebuchet ms;"></span></strong><br /><strong><span style="font-family:trebuchet ms;">Whether it is just a payment address change or if AUM is totally out remains to be seen and the office will make that notification shortly. </span></strong><br /><strong><span style="font-family:trebuchet ms;"></span></strong><br /><strong><span style="font-family:trebuchet ms;">The best news would be that they are totally gone and a new firm would take over the billing. AUM has a poor track record, at last count they had 61 complaints (mostly billing issues) with the BBB for this rather small firm who only joined the BBB about 22 months ago.</span></strong><br /><strong><span style="font-family:trebuchet ms;"></span></strong><br /><strong><span style="font-family:trebuchet ms;">In my own case I found that AUM were billing me MORE for those months that I was absent from the condo (ie: zero water usage) than for the months where I was here and actually using water. I ended up with 2 credits for about $150 in all. </span></strong><br /><strong><span style="font-family:trebuchet ms;"></span></strong><br /><strong><span style="font-family:trebuchet ms;">The office was helpful in dealing with this problem.So hopefully they will get the boot totally, we should know soo</span>n.</strong>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-24207715961611794792008-10-12T16:09:00.000-04:002013-02-23T02:41:48.464-05:00Nikki L. Russ vs. American Utility Management, Inc<span style="color: black;">5 additional pages of this suit have been added on 2/22/13</span><br />
<em><span style="color: #38761d;"><strong><span style="font-family: Verdana, sans-serif;">For larger image right click and open in new window:</span></strong>
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Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-74276231697408282222008-10-01T18:03:00.002-04:002008-10-01T18:19:53.962-04:00Another AUM oddity FYI!<strong>Once I finally got an initial bill to the 'correct' address I was able to go to the AUM web site (<a href="https://www.aum-inc.com/myaum/contact">https://www.aum-inc.com/myaum/contact</a>) </strong><strong>and pick up the other 14 monthly statements.</strong><br /><strong></strong><br /><strong>Of course I found the expected series of $7 late fees, which were eventually credited back to me, but I also found that 6 of the 15 months showed I owed extra, above the monthly 3,000 gallons usage that I pay $14.12 a month for (whether I use it or not!).</strong><br /><strong></strong><br /><strong>So what is the matter with that?</strong><br /><strong></strong><br /><strong>Well, take for instance Feb 2008. It showed I used 700 or so gallons over the normal base of 3,000 and thus another charge for using this additional water. I was not at the condo a single day in Feburary, other months when I was in fact there never got over the base charge. So in effect by not being there and not using ANY water I was billed more than those months I was there and using water.</strong><br /><strong></strong><br /><strong>My complaint was sent to the engineering department (3 people) and by looking at the last 3 months (as far as they can go back in daily usage detail) they could see no one was using any water at all, also by contacting the management of the complex they verified that I was seldom there. So I got back $50+ which should never have been charged, and the earlier reversal of $85 at least gets me back to close to where I should be.</strong><br /><strong></strong><br /><strong>So do I think that AUM no longer SUCKS? Hell NO! </strong><br /><strong></strong><br /><strong>What I learned is that there are a lot of other people out there who also think AUM sucks and that you have to keep watching this bunch of morons. To get any results at all you have to in some way get past the initial bunch of screw ups who answer the phones. They are just 'customer non-service' and that is even up to the supervisor level at 'Customer non-service' you won't get any worth while help.</strong><br /><strong></strong><br /><strong>Perhaps you need to start your own blog site or file a BBB complaint?</strong>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-91847651343909757612008-09-03T17:34:00.002-04:002008-09-03T17:40:11.088-04:00A Victory over a pig headed company that took 8 months and YES - AUM Still Sucks!<span style="font-family:verdana;color:#3333ff;"><strong><span style="color:#000000;">BBB Processing<br /></span>08/04/2008 lla BBB Complaint Received by BBB<br />08/04/2008 lla BBB Member or MIP Complaint Validated by BBB Operator<br />08/04/2008 Otto EMAIL Send Acknowledgement to Consumer<br />08/04/2008 Otto EMAIL Inform MIP Member of Complaint</strong></span><br /><strong><br />08/14/2008 WEB BBB RECEIVE BUSINESS RESPONSE : </strong><br /><strong>August 14, 2008<br />I am in receipt of the resident's complaint regarding changing his mailing address and would like to address the complaint against us at this time.</strong><br /><strong><br />It is AUM's policy to change a mailing address only after the address as been verified to be a deliverable address by the United States Postal Service. As we have explained several times to him, we could not verify the address he had provided as a deliverable address. Therefore, we could not use the address as provided because the information he provided to us had been misspelled. Once the resident confirmed the correct spelling of the address and it was verified by the United States Postal Service, the mailing address was changed.</strong><br /><strong><br />I hope this information answers your inquiry completely. At this point there is nothing further AUM can do to satisfy this resident. We do hope that you close this complaint at this time.<br /><br />Sincerely,<br /><br />Michele Smurzynski<br />Paralegal<br /><br />08/14/2008 OttO EMAIL Forward Business Response to Consumer<br />08/14/2008 WEB BBB RECEIVED CONSUMER REBUTTAL :<br /><span style="font-family:verdana;color:#006600;">(The consumer indicated he/she DID NOT accept the response from the business.)<br />Only partly resolved. While I have verified that the address is now - after 7 months and 12 contacts - changed, the response from the company does NOT address the other element of the complaint which is that the bogus late fees be waived/recinded since the lack of bills reaching me were entirely due to their incompetence in not having changed the address in March.</span><br /><br />When the late charges are reversed then the matter is CLOSED. I have sent them a check for $156.13 which seems to be the amount due less the bogus late fees.<br /><br />08/18/2008 ntt EMAIL Forward Consumer Rebuttal to Business<br />08/29/2008 WEB BBB RECEIVED BUSINESS' RESPONSE TO REBUTTAL :<br />August 29, 2008<br />I am in receipt of the resident's rebuttal regarding his late fees and would like to address his concerns at this time.<br /><br /><em><span style="color:#ff0000;">After reviewing his request for waiving the late fees, AUM has granted that request and issued a credit of $42.00 to his account on August 28, 2008.</span></em> His current account balance shows a credit of $85.00.<br /><br />At this time AUM considers this matter resolved.<br /><br />Sincerely,<br />Michele Smurzynski<br />Paralegal<br /><br />09/03/2008 ntt EMAIL Send Business' Response to Rebuttal<br />09/03/2008 WEB BBB CONSUMER SATISFIED- WITH LETTER :<br />(The consumer indicated he/she ACCEPTED the response from the business.)</strong>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-38863901495267760272008-08-13T11:20:00.003-04:002013-02-10T19:03:56.554-05:00AUM Run by Chimps????<strong><span style="color: #3333ff; font-family: Trebuchet MS;"></span></strong><strong><span style="color: red; font-family: Trebuchet MS;">Post cards and T-shirts now available and are being sent out to Hillside and Oakbrook firms daily</span></strong><br />
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<strong><span style="color: #3333ff; font-family: trebuchet ms;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOYE-HqsIXvfRqSoF1VhHUNcI8EUPpFZ-ZmiLGE8cs5rjUrLFEfY4MYTjUBUS6k6aOHzypbI4Ho-6wkPD0npx1qKLIYFRGSPKcIVZO38dtzu1ha5_pcU6Bv3jDr0o1d-kjOba9-H3AgLw/s1600-h/AUM+Monkey+post+card+front.jpg"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5234024697018910306" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOYE-HqsIXvfRqSoF1VhHUNcI8EUPpFZ-ZmiLGE8cs5rjUrLFEfY4MYTjUBUS6k6aOHzypbI4Ho-6wkPD0npx1qKLIYFRGSPKcIVZO38dtzu1ha5_pcU6Bv3jDr0o1d-kjOba9-H3AgLw/s400/AUM+Monkey+post+card+front.jpg" style="float: left; margin: 0px 10px 10px 0px;" /></a></span></strong><br />
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<strong><span style="color: #3333ff; font-family: Trebuchet MS;">Just so you don't think I am the only one who thinks that AUM SUCKS take a look at the last item in the blog: </span></strong><br />
<strong><span style="color: #3333ff; font-family: Trebuchet MS;"><a href="http://aumsucks.blogspot.com/2008/05/others-also-think-that-aum-sucks.html"><span style="color: red;">Others also think that AUM Sucks!</span></a><br />Darlington Apartments, 2025 Peachtree Road NE Atlanta, GA 30309 </span></strong><br />
<strong><span style="color: #3333ff; font-family: Trebuchet MS;">RE: AUM</span></strong>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-87457720951557604772008-08-08T15:04:00.002-04:002011-10-01T23:58:11.731-04:00They just don't get it -<strong><span style="font-family:verdana;color:#ff0000;">Clearly they know my correct address, they are just too stupid to simply change it! </span></strong><br /><strong><span style="font-family:verdana;color:#ff0000;"></span></strong><br /><strong><span style="font-family:verdana;color:#006600;">Double click for larger views:</span></strong><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipXLhHGXROIjN_QDPFVJlUMBnROYi96QcLPxgtW8RbA00Crb_2XUVWTZZ0Ce98_Cry-CXYjnPWmx5kTOvJJRHDRMbeme1i4evBxIC08CjfzL7tPGeGpsyqXV4zPHrRPKM0lYY1fYwMKdU/s1600-h/AUM+incoming+ltr+of+7+22.jpg"><img style="MARGIN: 0px 10px 10px 0px; WIDTH: 422px; FLOAT: left; HEIGHT: 509px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5232229923611720370" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipXLhHGXROIjN_QDPFVJlUMBnROYi96QcLPxgtW8RbA00Crb_2XUVWTZZ0Ce98_Cry-CXYjnPWmx5kTOvJJRHDRMbeme1i4evBxIC08CjfzL7tPGeGpsyqXV4zPHrRPKM0lYY1fYwMKdU/s400/AUM+incoming+ltr+of+7+22.jpg" width="304" height="425" /></a><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkz7LFpI8eA-XD7XgN9_DslhU6VFwQMO2EhYbQxgV6QLx03KHTVa_T-s3G8g3XyMKbg3AOXJcBkRKAZl7kNTuI3VzdzI-reci1IDE77K6AcOu8C-q93cYjZdopEY6syP7YKtOc9kMZQic/s1600-h/AUM+outgoing+ltr+of+Pres+8+8+08.jpg"><img style="MARGIN: 0px 10px 10px 0px; FLOAT: left; CURSOR: hand" id="BLOGGER_PHOTO_ID_5232229918614352802" border="0" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkz7LFpI8eA-XD7XgN9_DslhU6VFwQMO2EhYbQxgV6QLx03KHTVa_T-s3G8g3XyMKbg3AOXJcBkRKAZl7kNTuI3VzdzI-reci1IDE77K6AcOu8C-q93cYjZdopEY6syP7YKtOc9kMZQic/s400/AUM+outgoing+ltr+of+Pres+8+8+08.jpg" width="419" height="518" /></a>Concerned Consumerhttp://www.blogger.com/profile/07277351883239747075noreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-38411437571765640742008-07-12T21:22:00.005-04:002011-10-01T23:59:05.645-04:00Why A. U. M. Sucks!<span style="font-family:trebuchet ms;font-size:130%;color:#000099;">In Feburary I decided to use a mail service to handle my Florida mail as I was only at my condo about half the year. So I notified about 20 firms of the new address, some by mail and some by phone. Only one firm screwed up - AUM.</span><br /><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">AUM is one that I called on the phone with the updated address. They took the info and I assumed that the bills would then go to me via the mail service. About 2 months later I was on the property and happened to open the mail box. There was only 1 item, it was a monthly bill from AUM. I phoned their customer non-service and asked: </span><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">1) why no address change, and </span><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">2) if they were not going to change it why didn't they let me know?</span><br /><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">No satisfactory reply, just BS about how they could not 'verify the address', this from the initial clerk and also what passes for a 'supervisor' at this third rate firm. They still refused to make the change. I wrote to the President of the company, it was passed to a VP and I got a 3 page back saying that I had misspelled the street name by having one to many 'n's in the name. This rocket scientist even enclosed a MAP showing the location of the mail service. This guy is just as stupid as the rest of the fools that work for the firm. Did he bother to change the address since he clearly knew the correct spelling? Of course not. Anyone with connected brain cells would simply have made the change, but that is expecting far to much from a 'lawyer' VP of this company.</span><br /><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">I see from my research that in just 19 months of membership in the Chicago BBB this firm has racked up <span style="color:#ff0000;">61</span><em><span style="color:#ff0000;"> complaints</span></em>. That is not a lot for Wal Mart but for a little jerk water utility billing firm I would think it should be enough to get them booted out of the BBB. I guess that if you keep paying your monthly BBB dues you can stay a member until Hell freezes over.</span><br /><br /><span style="font-family:trebuchet ms;font-size:130%;color:#000099;">I am putting this blog up on the internet so that the various 'spyders' and 'crawlers' will find my blog about this third rate company and when some puts into one of the search engines: American Utility Management, A.U.M., AUM or A. U. M., this blog will pop up on their screen and they will see just what a screwed up company American Utility Management is.</span>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-23516186068304824132008-07-12T19:53:00.001-04:002013-02-10T19:16:24.846-05:00A.U.M. on the Rip Off Report!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwmlymnK3CGgvmjwIkegZA5H8PqlZzSk891d-cbeeqWb7ifVqcQuM_9kJcP9P5hdvZZ_KSZRm4Z3DaRFsqGXt2Iq9CC9ibkfDOqE59rBaekKMR6hNEzUSPKi5dRc0rpX3G0tw27TtB898O/s1600-h/aum+rr+add+1p.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="" border="0" height="479" id="BLOGGER_PHOTO_ID_5222293855123947730" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwmlymnK3CGgvmjwIkegZA5H8PqlZzSk891d-cbeeqWb7ifVqcQuM_9kJcP9P5hdvZZ_KSZRm4Z3DaRFsqGXt2Iq9CC9ibkfDOqE59rBaekKMR6hNEzUSPKi5dRc0rpX3G0tw27TtB898O/s400/aum+rr+add+1p.jpg" style="display: block; margin: 0px auto 10px; text-align: center;" width="404" /></a><br />
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-894587017786834620.post-85398525114924429672008-07-12T19:20:00.004-04:002008-08-27T00:05:23.228-04:00AUM they can find me if they want to:<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBUeyGNWbtyocHV_DZ9B0zbBZ45DM-XLmMOlGF-FjWR-gEF1IAnkzM-qJDuQ-jlP88KQP4K1ou_4_3_nyD3nfxEFZwA4UhtwxgkcWXL88SxaAUjfyZe8Yha_NMUgW-EMpNoykaj4_skS26/s1600-h/aum12.jpg"><img id="BLOGGER_PHOTO_ID_5222274468569827890" style="DISPLAY: block; MARGIN: 0px auto 10px; WIDTH: 323px; CURSOR: hand; HEIGHT: 424px; TEXT-ALIGN: center" height="424" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBUeyGNWbtyocHV_DZ9B0zbBZ45DM-XLmMOlGF-FjWR-gEF1IAnkzM-qJDuQ-jlP88KQP4K1ou_4_3_nyD3nfxEFZwA4UhtwxgkcWXL88SxaAUjfyZe8Yha_NMUgW-EMpNoykaj4_skS26/s400/aum12.jpg" width="295" border="0" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx355kKcrjA0L434qlPRBj33Nt-Da0KXxm_9fL1M2TDeQ7XrksRoh7m4yi9A4Wzc7p2PJ8Om2bAXKrNnCjjrfW5c8pBgsmwfbEUV_EYs480uKdh7lqh_0eZZbC_QdHN_cg-UxnDzuHczBl/s1600-h/aum9.jpg"><img id="BLOGGER_PHOTO_ID_5222274467058196802" style="DISPLAY: block; MARGIN: 0px auto 10px; WIDTH: 303px; CURSOR: hand; HEIGHT: 557px; TEXT-ALIGN: center" height="400" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx355kKcrjA0L434qlPRBj33Nt-Da0KXxm_9fL1M2TDeQ7XrksRoh7m4yi9A4Wzc7p2PJ8Om2bAXKrNnCjjrfW5c8pBgsmwfbEUV_EYs480uKdh7lqh_0eZZbC_QdHN_cg-UxnDzuHczBl/s400/aum9.jpg" width="151" border="0" /></a>Unknownnoreply@blogger.com