Look them up, find their home address' and write them at home

When I was voicing my displeasure at AUM I found it rather simple to locate most of these drones home addresses (one guy seemed to be using a mail service) and I bombarded them at their home addresses as well as at work. They tend to pay attention when you are writing them at home.

Key Executives
Michael Miller, President
Robert Malpasuto, Chief Financial Officer
Dave Carpenter, Executive Vice President of Operations
Sheila Mulvaney, Executive Vice President of Operations
Dan Witte, Executive Vice President of Sales
Lori Russell, Vice President, Sales
James H. Mcpolin, Vice President, Client Management
Jeff Peterson, Sr VP and General Counsel

AUM uses 3 business addresses:
333 E. Butterfield Road, 3rd Floor
Lombard, IL 60148
(630) 218-1400

2211 York Rd, Ste 320
Oak Brook, IL 60523-4030
Phone: 866-520-1245, Fax: 603-218-1401

PO Box 4957
Oak Brook, IL 60522-4957

Take a look at the Ripoff Report for more info on AUM

I am amazed that there are only 10 complaints on this firm as of 3/2/12.  File your own report at:  http://badbusinessbureau.com/ 

 Just put 'AUM' into the sites search feature and the reports will be shown.

2 years and 3 months our condo fired this bunch of losers.  Today I get the below email telling me that I can review my statement online.  I guess this is a good example of just how screwed up they are!

Some bills are not just errors, they are in my opinion FRAUD!

Utility billing firms usually bill condos and apartment complexes on behalf of a municipality.  Sewer charges may be one part of the bill, and if so it would be a constant factor in the billing (ie:  it won't change each month), however, billing for water, if the individual units/apts are each metered, will vary monthly.

Generally there is a meter near where the water enters the unit and the complex will have a dedicated phone line so that these readings can be reported to the billing firm who will generate bills.  Normally you get billed for a certain amount of usage (say 2000 gallons) a month whether or not you use it, overages cost more.

The municipality knows how much water it delivered to your complex each month, they also have meters.  The billing firm is going to pay the municipality what the charges for water and sewer are. 

However, what if the billing firm, AUM, or any billing firm, just makes up numbers?  Perhaps they just inflate your bill now and then?  If the bill should be $34.55 with the water/sewer and their added on billing cost but they tack on another few dollars, how would you ever know you were paying more than needed?  Generally speaking you would NOT know.  But if you were seldom on the property and kept getting billings showing you were supposedly using MORE water in those months when you were not there (as happened to me) then this is a pretty good tip off that the billing firm is screwing you.  Obviously it is illegal but it isn't something you can easily report to the local PD.  Read on for my experience with AUM.

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Misc:  This is an old blog site about problems at our condo resulting in AUM getting tossed out.  I continue to be amazed that so many people drop by for a look at this site, mostly via a google keyword search.  This tells me that AUM continues to be a real pain in the rear to a lot of people and that our problems at Nautilus Cove were not just a one off screwup by AUM.  At the time I thought they were just inept bozos but upon reflection I lean more toward 'fraud' as an explination of how they were, and probably still are, doing business.

Misc:  our condo is now considering using another utility billing firm.  Info has been presented to our BOD regarding:  American Metering Services, Inc., 7608 15th Street E, Sarasota, FL 34243-3248, Phone: 941-358-1253 or 1-877-358-1253, Fax:  941-358-0472, additional info at:  http://www.amsbilling.com/main/home.sfx?session=%{Session}%