Saturday, October 27, 2012

Hey Ed, Read your mail!

Maybe we will see you on TV or in the Papers?

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Saturday, October 20, 2012

What has been missing from the AUM issue is a message board so that both annoyed customers and former employees can find out what others think of this 3rd rate utility billing firm.
AUM CEO Michael Miller

A new message board is now up, be the first to post at:

Monday, October 15, 2012

Even emplolyees don't like AUM and sue them.

The legal reporting site PACER shows a case out of the Northern District of Illinois where a top executive for AUM sued them for violations of the Federal Medical Leave Act and asked 600K. This went for a year and 8 months before it was 'settled'.  

The 4 page complaint is available at the end of this blog:

See PACER for the entire case:  Russ v. American Utility Management, Inc CASE #: 1:11-cv-00943 filed 2/10/11


If anyone has any information on court cases involving AUM please let me know where I can find them:


Just one more thing FYI:
If you have time take a look at this story from San Francisco about:

"The odd evictions at Parkmerced"
Suddenly, low-income tenants could lose homes over water, garbage fees. Guess who got hired as their utility billing firm? Yeah it is AUM, no wonder why the bills are so high, AUM just makes them up!

Wednesday, March 7, 2012

When I get annoyed with stupidity I tend to take the nuclear option. In the case of AUM I sent out several versions of this post card, had refrigerator magnets and calanders made up and sent to employees (at their homes when I could find their addresses) to media outlets, businesses in their area, chambers of commerce and elected officials in their town etc.

It didn't cost that much using Vista Print and in the end it helped to get their attention. I highly recommend giving some publicity to morons. 

Now keep reading, the info is a couple years old but they haven't changed a bit since this was posted.

Friday, March 2, 2012

YES, A.U.M. sucks!

FYI:  Just to clarify/summarize something that you might miss in the below large volume of documents.

Like all the other Owners at my condo I got a billing monthly from AUM for water/sewer. AUM only really came to my attention when we butted heads when I changed from getting my mail at the condo to getting mail at a mail service address.

I then had to deal with the pin heads at AUM customer non-service and I won’t replow that field except to point out that for a good number of months I did not get any monthly bills from AUM due entirely to their stupidity.

When their VP/Attorney finally decided to use the correct mailing address and bills showed up I found that this mickey mouse firm was billing me for excess usage for months that I was NOT even in residence at my condo. Their tech section was able to verify that the last part of the billing was showing absolutely no usage and I ended up with several credits to my account.

By this time the condo management firm was involved and AUM was ‘fired’ as our condo billing firm. It was amply demonstrated that they were billing for bogus usage.

What should you take away from this story?

It is obvious that the AUM customer service is staffed by morons but over and above that is the question of just what happens to the money that individuals pay for these non-existant overages that AUM is charging for?

In my case I got the money back in the form of credits to my bill, but what about the other 167 residents billings? Were they also getting artificially inflated bills?

I believe that AUM is/was running a scam and routinely overcharging customers.

I further suspect that this goes on in all the properties they handle billings for, I believe that if you are using AUM for your billing that you are getting screwed with bogus bills.

I suppose that I should thank the assholes in their customer non-service department, if their year plus refusal to change my address hadn’t happened then I would never have looked carefully at my bills and realized that in 7 months when there was NO water usage that my bills were higher than when I was actually in residence and using water. So their pig headed CS department was directly responsible for losing them the Nautilus Cove Condo account.