BBB Processing
08/04/2008 lla BBB Complaint Received by BBB
08/04/2008 lla BBB Member or MIP Complaint Validated by BBB Operator
08/04/2008 Otto EMAIL Send Acknowledgement to Consumer
08/04/2008 Otto EMAIL Inform MIP Member of Complaint
08/14/2008 WEB BBB RECEIVE BUSINESS RESPONSE :
August 14, 2008
I am in receipt of the resident's complaint regarding changing his mailing address and would like to address the complaint against us at this time.
It is AUM's policy to change a mailing address only after the address as been verified to be a deliverable address by the United States Postal Service. As we have explained several times to him, we could not verify the address he had provided as a deliverable address. Therefore, we could not use the address as provided because the information he provided to us had been misspelled. Once the resident confirmed the correct spelling of the address and it was verified by the United States Postal Service, the mailing address was changed.
I hope this information answers your inquiry completely. At this point there is nothing further AUM can do to satisfy this resident. We do hope that you close this complaint at this time.
Sincerely,
Michele Smurzynski
Paralegal
08/14/2008 OttO EMAIL Forward Business Response to Consumer
08/14/2008 WEB BBB RECEIVED CONSUMER REBUTTAL :
(The consumer indicated he/she DID NOT accept the response from the business.)
Only partly resolved. While I have verified that the address is now - after 7 months and 12 contacts - changed, the response from the company does NOT address the other element of the complaint which is that the bogus late fees be waived/recinded since the lack of bills reaching me were entirely due to their incompetence in not having changed the address in March.
When the late charges are reversed then the matter is CLOSED. I have sent them a check for $156.13 which seems to be the amount due less the bogus late fees.
08/18/2008 ntt EMAIL Forward Consumer Rebuttal to Business
08/29/2008 WEB BBB RECEIVED BUSINESS' RESPONSE TO REBUTTAL :
August 29, 2008
I am in receipt of the resident's rebuttal regarding his late fees and would like to address his concerns at this time.
After reviewing his request for waiving the late fees, AUM has granted that request and issued a credit of $42.00 to his account on August 28, 2008. His current account balance shows a credit of $85.00.
At this time AUM considers this matter resolved.
Sincerely,
Michele Smurzynski
Paralegal
09/03/2008 ntt EMAIL Send Business' Response to Rebuttal
09/03/2008 WEB BBB CONSUMER SATISFIED- WITH LETTER :
(The consumer indicated he/she ACCEPTED the response from the business.)
